Sustaining Product Quality Manager

Imagine what you could do here. At Apple new insights have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish!nnThe people here at Apple dont just build products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that encourages the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Are you passionate about Quality Engineering data analysis and solving some of the worlds most sophisticated problems Join the dynamic Sustaining Product Quality Engineering team! We partner closely with Engineering Operations and AppleCare teams to ensure our customers continue to have the best experience possible!

Own and drive key quality metrics for all sustaining programs nBring up strategic manufacturing sites across different geographies with OEM partners nPlan field readiness for new product launch partnering with AppleCare and engineering including planning and driving Early Field Failure Analysis (EFFA) nMonitor customer experience metrics in the field quality metrics at OEM sites and work on quality critical issues nCollect and analyze data to identify emerging quality issues and assess impact of corrective actions nLead weekly Quality Improvement Forums to drive ongoing product improvements with multi-functional partners including Manufacturing AppleCare and Engineering teams nLead critical quality issues investigations technical failure analysis to support root cause analysis failure replication and issue resolution nDrive design process and reliability test improvements to improve warranty return rate nProvide sustaining quality data insights to cross functional teams to support new product baseline design/process/test improvements and perform reliability risk assessments nConduct periodic reviews of Field/Factory Quality Data with OEM partners nGenerate Product Health summaries on a regular basis nProvide regular VP level communication of product quality nDevelop automated data reporting tools for internal and cross-functional communicationnEnsure operational technical readiness for all phases of the introduction cycle including driving contract manufacturer preparation for pre-production builds nSupport and attend product development builds as requirednTravel internationally (20%)

BS in Mechanical Industrial Systems Engineering or equivalentn5 years of experience in manufacturing field quality and/or development of new productsn

MS in Mechanical Industrial Systems Engineering or equivalentnTechnical systems knowledge related to electronics and mechanical assemblynBroad software knowledge (OS u0026 test related)nKnowledgeable in data analysis and interpretation ; Tableau scripting and JMP scripting knowledge is preferrednProven experience in Quality Engineering Reliability and Failure partnering with international contract manufacturers in mass production; experience traveling to manufacturing sitesnClear and consistent communication including exec level presentation skillsnMust be a self starter with innovation integrity and attention to detailnProject management experiencenOutstanding communications skills