Surgical Scheduler-PRN

AtCooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Proficient in-patient scheduling professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services changing and canceling appointments to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office scheduling patients for procedures after office visits. Provide accurate detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls directing calls to the correct party checking voicemails and returning missed for scheduling requests.

Proficient in patient scheduling professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient and inpatient based services changing and canceling appointments.

Scanning of medical records into the EMR.

Interface as a direct liaison with patients and clinical staff to communicate patient results and scheduling needs. Enter telephone encounters into EMR.

Scheduling patients for procedures and or testing after office visits as assigned by Clinical Coordinators or Director.

Provide accurate detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls directing calls to the correct party checking voicemails and returning missed messages for scheduling requests.

Escalate operational provider or patient complaints along with other critical matters to leadership.

Strong emphasis on customer service.

0-2 Years Required