Surgical Practice Coordinator

This position is responsible for providing direct administrative and patient care coordination support for surgeons/physicians and Advanced Practice Providers in the Department of Orthopaedic Surgery. Demonstrate excellent customer service that promotes patient staff and customer satisfaction and reflects the Mission Vision and Values of Nemours. Skills needed to successfully perform this position are the ability to prioritize make decisions handle problems in a calm responsive manner and learn quickly and independently. Must work collaboratively be detail oriented and use excellent verbal written and interpersonal communication skills.

Responsibilities:

1. Coordinate scheduling of patient care activities surgical procedures hospital admissions and other ancillary healthcare services including coordinating surgical date with physician and patient family coordinating pre-operative appointments and direct communication with OR.

2. Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).

3. Create letters of medical necessity for medical equipment and supplies as well as letters/correspondence pertaining to surgery school therapy home care etc.

4. Manage physician calendar requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.

5. Coordinate physician clinics including monitoring clinic schedules tracking appropriate patients scheduled checking for overbooks and potential obstacles to clinic flow.

6. Maintain physician time away submit time away and clinic cancellation requests and maintain payroll.

7. Coordinate tutorials and meetings.

8. Coordinate physician travel and prepare travel reimbursement forms.

9. Process and maintain physician licensure professional memberships and medical society dues.

10. Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.

11. Obtain insurance company authorizations for MRI CT scans ultrasound etc.

12. Provide back-up for scheduling line schedule modify and cancel patient appointments.

Qualifications:

• High school diploma required
• MS Office Excel Word proficiency required

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