Food & Beverage Multi Outlet Supervisor

• Ensure consistent high-quality service standards across all outlets
• Oversee front-of-house operations including casino beverage service and restaurant outlets
• Verify all opening closing and operational procedures are performed to standards
• Conduct regular floor presence including table visits to ensure guest satisfaction and build relationships
• Maintain a clean safe and properly functioning environment in all areas
• Supervise coach and develop supervisors and front-of-house employees
• Implement and oversee training programs to ensure service excellence
• Conduct employee evaluations performance appraisals and development planning
• Maintain positive employee relations and administer progressive discipline when necessary
• Demonstrate and reinforce service standards (friendly greeting engagement guest satisfaction and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets labor costs and operational expenses while minimizing overtime
• Monitor cash handling procedures including cash drops and cashier accuracy

ADDITIONAL REQUIREMENTS

• Ability to stand walk bend and lift up to 50 lbs.
• Ability to work long hours including nights weekends and holidays
• Comfortable working in high-noise fast-paced environments with secondhand smoke exposure
• Ability to respond calmly under pressure and handle challenging situations
• Must be able to observe communicate and respond to visual and auditory cues

• Strong leadership communication and interpersonal skills
• Excellent customer service and team-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated problem-solving and decision-making skills
• Ability to work independently and collaboratively
• High School diploma or equivalent required
• College degree preferred
• 35 years of progressively responsible food & beverage leadership experience (including supervisory roles)