Support Worker CYF

Luzerne County

Job Location:

Wilkes Barre, PA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Social Service Aide 3 is utilized by a unit of caseworkers and a supervisor to provide a wide variety of services. The primary work of the employee in this position centers on implementing various services identified in a Family Service Plan developed uniquely for each family. The Aide 3 will be required to understand the overall goals and objectives with the families that are accepted for services.

The Social Service Aide3 is responsible for providing direct personal services to children and families accepted for services with Luzerne County Children and Youth Services a public-child welfare agency.

Essential Duties and Responsibilities

The Social Service Aide 3 will work closely with and take direction from the unit supervisor regarding work assignments to assist families in attaining goals in their Family Service Plan. The Aide 3 will meet with the supervisor and caseworker together at least once a month to discuss safety issues and FSP compliance for families the Aide 3 is assisting.

The Social Service Aide 3 needs to have a working knowledge of the physical cultural developmental and social factors impacting on child abuse and neglect. The Aide 3 must possess the ability to identify safety issues and assist the caseworkers within the unit to provide appropriate community resource referrals.
The Social Service Aide 3 will enhance his/her existing skills by participating in in-service training and other training that is relevant to the job functions. The worker in this position will complete a minimum of twenty hours of training per year.
Families may be in need of assistance in functioning in any of the following areas:
Household organization and maintenance
Household budget
Meal Preparation/Nutrition
Obtaining medical care from professionals
Assist in making appointments for services notifying the client of such appointments making arrangements for clients to get to appointments and following up to make sure clients attended the appointment(s) and if not what problems prevented attendance and assist in resolving these problems
Parenting instruction & child development education. The Social Service Aide 3 is expected to provide information and instruction to parents regarding parenting skills and techniques. Work with families experiencing difficulties in supervision and discipline of children
Transportation for families and children to medical visits visitation and to other community services
- Other Duties will include:
Communicating with clients by means of telephone contact and through in-person visits with the children and families within their homes
Gathering information from clients and conferring with caseworkers in developing the Family Service Plan
Completion of various agency and DPW forms birth certificate and social security applications and transportation forms
Monitoring & supervising visitation between parents and children at the office at the parents home or where the caseworker has arranged for visits to take place. The Social Service Aide 3 will then discuss observations with the caseworker and Supervisor
Documenting all contacts with clients keep case notes and make entries into the CYF computer system
Serving parents with court related paperwork and testifying in court as warranted
Keeping a variety of statistical information completed monthly quarterly and annually The Social Service Aide 3 is expected to:
Participate in agency staffing
Have a working knowledge of available community resources and link client(s) to services(s) that assist him/her to reach his/her goal(s)
Provide information and instruction to clients regarding the availability of community services and the specific procedures to obtain the services such as food heat medical assistance etc.
Relate and communicate with clients and agency staff in a professional positive manner
Have some knowledge of child development
Be flexible in regard to unit assignment and/or provision of assistance to other units-this may be requested as the needs of the agency change
Perform other duties as required

Required Knowledge Skills and Abilities

Knowledge of interviewing methods and techniques.
Knowledge of community resources.
Knowledge of normal and dysfunctional behaviors.
Knowledge of federal state and county rules regulations policies and procedures.
Knowledge of office practices and procedures.
Ability to evaluate and analyze information obtained through interviews and general observation reports records and other sources and to provide information to clients families and social service and/or administrative staff.
Ability to establish and maintain positive working relationships with clients families agency staff and other community agencies.
Ability to implement developed training programs.
Ability to follow oral and written instructions.
Ability to assign and review the work of paraprofessional and clerical staff.
Ability to communicate effectively both orally and in writing.

Minimum Qualifications

RECRUITMENT METHODS:
Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

Transfer
Reassignment
Voluntary Demotion

ELIGIBILITY: ALL CANDIDATE(S):

1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are:

One year as a County Social Services Aide 2; or Graduation from high school or its equivalency and three years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information; or An associates degree in sociology social welfare psychology gerontology criminal justice or other related social sciences and one year of experience in a human services agency; or Any equivalent combination of experience and training.

2.) Be a resident of Pennsylvania.

3.)Be eligible for selection in accordance with merit system employment regulations

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.)Meritorious Service - defined as:

The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting

The last due overall regular or probationary performance evaluation was higher than unsatisfactory. Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 07/21/2026.

APPLICATION INSTRUCTIONS:
1.) Interested qualified applicants must submit all the requested materials as specified in theHow to Apply.Failure to comply with the above application requirements will eliminate you from consideration for this position.
2.) Additional information may be obtained by contacting:
Megan Stone
Human Services Division Head

POSITION DETAILS:
Full time
Permanent
Union
Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)
Ray Rate: 30

HOW TO APPLY:

All CANDIDATES must apply and submit an application via:
applying under the Promotion without Examination option submit your last
Performance Evaluation Report with your application.

If you are contacted for an interview and need accommodations for the interview due to a disability please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNECOUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTIONEMPLOYER.

DescriptionThe Social Service Aide 3 is utilized by a unit of caseworkers and a supervisor to provide a wide variety of services. The primary work of the employee in this position centers on implementing various services identified in a Family Service Plan developed uniquely for each family. The Aid...