Support Specialist, Safety & Engagement

Job Title: Specialist Safety & EngagementReports to: Assistant DirectorSchedule:Tuesday 7:00am 3:30pm Wednesday Friday 8am - 4:30pm Saturday 7:00am 3:30pm (Every 1st and 2nd Wednesday of each month 8:00am to 4:30pm)Location: Annenberg Access Center 503 Olympic Blvd. Santa Monica CA 90401Status: Full-Time Non-Management Non-Exempt (hourly)Benefits: Medical Dental Vision Retirement Planning (403b) Employee Assistance Program (EAP) As a Safety and Engagement Specialist you will play a key role in our mission to provide compassionate restorative care to individuals facing homelessness mental health challenges and substance addiction. You will be the first point of contact for clients fostering a welcoming environment that supports their progress. Using evidence-based approaches like harm reduction housing-first and trauma-informed care youll engage with clients ensure adherence to program guidelines and maintain a safe well-kept facility. Your responsibilities will include conducting regular site walk-throughs implementing crisis interventions when needed keeping accurate documentation and collaborating with our team to deliver holistic Duties and Responsibilities: Under the supervision of the Assistant Director the Support Specialist (Safety and Engagement) is responsible for: Provide excellent customer service by engaging and welcoming all participants. Provide accurate information regarding available Access Center and SHWASHLOCK (shower washers & lockers) services and hours of operation. Collaborate with management staff and security in maintaining order and smooth flow of services throughout the day. Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants. Monitor and oversee the Access Center Lobby courtyard west side patio bathrooms and showers to ensure compliance with program policies and procedures. Conduct perimeter walkthroughs Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed. Document all incidents including those involving SMPD fire department and paramedics and submit incident reports Monitor and oversee the delivery of donations of food and clothing for the Access Center; and provide donation receipts to donors Perform the weekly pickup of food items from the food bank Tuesdays at 7am when needed Assist with the daily operation of the facility as needed including general cleaning duties; cleaning and sweeping front of Access Center and perimeter Communicate with the supervisor daily to report all issues concerns suggestions and successes Attend all staff meetings safety team meetings agency meetings training and retreats as scheduled. Other duties as : Minimum high school diploma/GED Comfortable able and willing to drive the agency van Current valid California Drivers License with an acceptable driving record necessary to drive agency van Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances Minimum of one (1) year experience in a responsible security/customer service position Able to lift to 50 lbs. to move items as needed Familiarity with non-violent crisis intervention Familiarity with Harm Reduction and Trauma Informed Care Practices Able to self-motivate and to appropriately organize and motivate others Able to multitask handling multiple tasks and a high-volume of client requests Demonstrated knowledge of issues faced by population served (homelessness mental illness substance abuse medical issues domestic violence etc.) Able to work in a high tolerance Harm Reduction model with members who have multiple barriers Experience working in a community-based setting and as part of a team Computer literate; able to use computerized database system for information management Ability to work as a team memberPreferred Qualifications: Bilingual (Spanish)Work Environment: Primarily outdoor/indoor office environment On occasion walk or drive to different local sites Regularly required to sit stand bend and occasionally lift or carry up to 50 pounds May necessitate working in a busy and loud environment May be exposed to elements like cold heat dust noise and odor May need to bend stoop twist and sit throughout the day