Support Specialist PRN, Day Remote

Inspire health. Serve with compassion. Be the difference.

Job Summary

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Healths purpose: Inspire health. Serve with compassion. Be the difference.

• Supports patient throughput by performing transition of care activities (e.g. referrals and placement for post-acute services providing notification letters to patient/family regarding regulatory rights maintaining consistent communication with Post-Acute Providers and Care Management staff).

• Manages all payer communications including faxes and voice mails from payors for authorizations and denials.

• Communicates with payors regarding discharge dates and dispositions.

• Manages the authorization fields in the EMR and work accounts timely to ensure that billing is processed efficiently.

• Interacts with patients and facilitate communication between care team members.

• Documents communications in the EMR with payors delivery of forms and interactions with patients and care team members as appropriate.

• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor manager director or executive.

Minimum Requirements

• Education - High School diploma GED or higher.

• Experience - One (1) year of unit secretary physician practice health insurance or related healthcare facility experience.

In Lieu Of

• NA

Required Certifications Registrations Licenses

• NA

Knowledge Skills and Abilities

• Organizational skills

• Time management skills

• Problem solving skills

• Critical thinking skills

• Medical Terminology course/knowledge preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.