Support Specialist

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Essential Duties and Responsibilities

• Provide inbound and outbound support to agents regarding certifications enrollments and service-related issues.
• Follow up with insurance carriers regarding application and enrollment status.
• Respond to emails from agents carriers and internal departments in a timely and professional manner.
• Maintain general knowledge of Medicare products and provide product information and rate quotes.
• Learn and adhere to HIPAA LIMRA CMS and other compliance requirements.
• Notify agents of certifications webinars training sessions and other important updates.
• Coordinate and track agent certification progress.
• Maintain knowledge of company websites online enrollment tools and internal databases.
• Order and manage office and agent supplies.
• Support agent inquiries related to commissions and payments.
• Maintain accurate records and assist with reporting and administrative tasks.
• Perform other duties as assigned.

Qualifications
Required:

• High School Diploma or equivalent.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Outlook Excel and Word.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Preferred:

• Experience/knowledge in Medicare health insurance or financial services.
• Associate degree in Business Accounting Finance or a related field.

Key Competencies

• Professional and articulate communication
• Customer Service Orientation
• Attention to detail and accuracy
• Problem-solving skills
• Ability to manage multiple priorities
• Strong work ethic and reliability
• Quick learner with a positive attitude

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties responsibilities or qualifications required.

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.