Support Specialist l Regional Full Time (Caesars Atlantic CityCES)

Performs problem determination and resolution recording all reported trouble situations. Responsible for providing first-level support functions on desktop devices such as personal computers laptops printers scanners keyboards computer mouse card swipes card embossers Point of Sale terminals and PC based kiosks. Also performs support for telephones and related installations; may also support audio and video system set-ups.

Diverse fast-paced deadline driven multi-project coordination prioritizing and flexing to accommodate last minute requests and changes. $24.00 PER HOUR

Respond to incident and service request tickets; ensure all client/user support requests are handled or escalated in a timely manner
Provide first-level support/configuration for all systems including software and hardware for all platforms problem determination/isolation/repair/analyzing problem data performing data analysis documenting findings escalating complex problems to the appropriate staff of service vendor and communicating final resolution to clients and users
Support installation and implementation of connectivity for desktop devices and telephone equipment
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the daily work schedule for each system and shift. These functions include first-level support for client/user requests printing routing and other duties.
Maintain up to date procedures and documentation for all desktop platforms
Perform intermediate technical tasks/repairs on all desktop platforms
Use established process to track and close all reported client/user calls/problems
Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
Provide one-on-one training to clients/users
Monitor and report system performance issues as necessary
Participate in department driven projects
Maintain the confidential nature of matters pertaining to company records policies and customer lists; shred sensitive reports or other documents as determined by management
Maintain log of all system downtime; report extended downtime

Associates degree in a computer science-related field or equivalent technical training. Some training in telephony field beneficial. Minimum one year experience in a technical support role; prior work experience in a desktop support environment preferred. Demonstrated technical/troubleshooting skills in the desktop environment and related hardware and software products

Strong personal computing skills; ability to be trained in supporting various desktop configurations
Strong communication and customer service skills
Good analytical. problem-solving and organizational skills

NJ CER LICENSE REQUIRED