Support Services Specialist

The Jacksonville Public Library is actively seeking a Support Services Specialist.

This is professional library work performing library systems applications support or digitized library collections support or collection development support or cataloging support. The work requires knowledge of techniques methods and procedures used in the planning support and maintenance of library collections or digitized collections or cataloging or software applications and peripherals specific to library operations as well as a basic understanding of data analysis and reporting. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Contacts with others require skills in understanding and/or influencing people and are important in providing client services including skills of persuasiveness assertiveness and sensitivity to others point of view that are required to influence behavior change an opinion or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards and because of the changing priorities or different situations incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones known experiences. The work is performed mainly in an office environment but field work may be required at branch libraries. After hours and on-call duty are occasionally required depending on assignment. The physical demands of this position consist mainly of moving from one work location to another sitting or standing at a workstation for extended periods of time walking bending stooping pushing pulling reaching and squatting using standard office and library equipment on an ongoing basis and may be required to lift objects weighing up to 25 pounds and push loaded book trucks or dollies up to 50 pounds. The work is performed under general supervision where the work assignments are varied and although subject to standard practices and procedures the worker is permitted some latitude to set own priorities subject to superiors approval.

Do you want to earn four (4) weeks off during your first year of employment Do you want low and no cost health insurance options If you answered yes to any of these questions you need to complete your application now. Work for the city you love!!!

Did you know as a City of Jacksonville employee you would also have twelve (12) paid holidays and a personal leave day as well In addition health insurance dental vision life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

• Evaluates installs operates and conducts preventative maintenance on software applications and peripherals specific to library operations.
• Provides routine and escalated collections or technical support (by email phone and in person) to staff and customers.
• Troubleshoots and repairs or reports hardware and software problems specific to library applications.
• Assists with development of and implements plans for audio visual equipment computer hardware and software installations or upgrades.
• Recommends policy and procedural changes to resolve recurring problems related to collection development digitization cataloging or library technology systems.
• Evaluates and/or prepares technical specifications proposals documentation training and related materials for assigned library applications.
• Consults with supervisor to determine technology needs and recommend appropriate hardware and software solutions.
• Maintains inventory and surplus of library electronic equipment.
• Handles the technical aspects related to the digital collections for both archiving and public display.
• Creates and edits digital images.
• Creates and edits basic catalog records and related data.
• Reviews and orders materials for assigned library collections.
• Verifies and receipts invoices per established procedures.
• Communicates with vendors to resolve shipment and invoice issues.
• Searches OCLC and other online databases for catalog records for library materials in various formats.
• Edits catalog records for materials according to local procedures and practices produces labels and records appropriate data for use in processing.
• Creates holdings records for materials being added to the Librarys local system.
• Updates and maintains item records for materials in the Librarys local system.
• Keeps statistics on materials cataloged and processed.
• Meets production levels and quality expectations.
• Keeps abreast of best practices as it relates to library activities.
• Generates a variety of standard reports and performs ad hoc reports as requested including periodic audits of information to ensure data integrity.
• Summarizes and translates report data into organized usable/actionable content to drive library strategic decision making.
• Serves as a lead worker may schedule assign monitor and review the work of others under the general guidance of a supervisor.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Operates standard office and library equipment such as personal computers using work processing spreadsheet database and other related software peripheral and electronic devices and depending on assignment use scanners and digital cameras.
• Demonstrates proficiency in the City of Jacksonvilles competencies.
• Performs related work as required.

• Knowledge of the Librarys organization operation policies and procedures. Knowledge of the techniques methods and procedures used in the evaluation installation operation and maintenance of audiovisual equipment personal computers and peripherals.
• Knowledge of help desk and desktop support customer service best practices.
• Knowledge of digital content management systems such as ContentDM.
• Knowledge of metadata standards for physical or digital content in multiple formats.
• Knowledge of Librarys ILS system and OCLC Connexion.
• Knowledge of photography and photo editing software such as Photoshop.
• Knowledge of library resource materials and collections.
• Knowledge of the publishing industry authors and popular materials.
• Skill in assisting and supporting others by building and maintaining relationships.
• Skill in calmly assessing when to escalate critical issues and enlisting the appropriate support.
• Skill in setting goals and deadlines while maintaining quality and accuracy.
• Skill in communicating important ideas and instructions in resolving operation problems.
• Skill in use of digitization equipment such as flatbed scanners global scanners and digital cameras.
• Skill in use of library systems for managing collection metadata.
• Ability to learn and apply MARC codes indicators and subfields involved in library cataloging.
• Ability to communicate effectively both verbally and in writing.
• Ability to anticipate and manage the orderly implementation of change.
• Ability to identify what needs to be done and take appropriate action.
• Ability to analyze identify diagnose and correct problems.
• Ability to train and provide instruction to others.
• Ability to schedule assign monitor and review the work of others.
• Ability to present a positive manner with customers.
• Ability to prioritize plan develop organize and implement plans for hardware and software projects or for digitization projects or for collection development projects or for cataloging projects.
• Ability to audit digitization images for quality and adherence to standards.
• Ability to organize digital files for archiving and retrieval.
• Ability to understand and apply techniques methods and procedures used in library collection development and cataloging.
• Ability to retrieve and analyze and report on data from software applications.
• Ability to read understand and apply technical hardware and software manuals.
• Ability to operate standard office and library hardware and software such as personal computers using work processing spreadsheet database and other software peripheral and electronic devices and depending on assignment use scanners and digital cameras.
• Ability to travel between locations to perform the assignments of the position.

• A Bachelors degree from an accredited institution.
• Two (2) years of experience in public libraries library cataloging or copy cataloging photography library or archival digitization or evaluating and maintaining personal computers peripherals and data analysis is preferred.
• A degree concentration in information science information technology or other related field is preferred.

LICENSING/CERTIFICATION/REGISTRATION:

• A valid drivers license is required prior to appointment and must be maintained during the employment in this class.

• Must obtain and maintain during employment in this class a City of Jacksonville Certification as a Public Driver.

OTHER REQUIREMENTS:

• The probationary period for this classification is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED.Apply at . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education a copy of your college transcript with your social blacked out is required with your application. U.S. transcripts do not need to be official but must state your name the schools name classes taken grades received type of degree and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

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Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road Suite 311-K

Largo FL 33778-1630

Email: