Support Scientist I AKTA

The Support Scientist I for Cytiva is responsible for providing superior scientific support to customers using Cytiva products in their scientific discovery journey.

This position reports to the Senior Manager Scientific Support and is part of the Scientific Support team located in Marlborough MA and will be a remote role.

What you will do:

• Provide pre- and post-sale technical assistance troubleshooting and product recommendations to both internal and external customers via phone webchat and email.
• Participate in product training and activities to develop your knowledge. Maintain an up-to-date basic knowledge of all required company products services and their associated support literature.
• Become familiar with standard work regarding maintaining accurate complete and up-to-date information on allcustomer inquiries while prioritizing and processing these in an orderly and consistent manner. Follow all appropriate regulations and processes for customer queries classified as complaints.
• Give presentations/trainings remotely or face-to-face to customers or colleagues as necessary. Participate in activities such as developing and delivering technical training reviewing product literature field and lab work trade shows and system installations.
• Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g. lead generation up-and cross-selling).

Who you are:

• Advanced degree (Bachelors required Masters/PhD preferred) in Life Sciences Biochemistry Chemistry Biomedical Engineering or related field or the equivalent work experience providing necessary knowledge and exposure to fundamental theories principles and concepts.
• Requires conceptual knowledge of theories practices and procedures in chromatography sciences.
• Musthave a minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA). Working knowledge of the AKTA instrument Unicorn software chromatography resins and purification methods. (PLEASE indicate experience with AKTA on your resume or application).
• Travel requirements: 5% travel to Marlborough MA; Monthly local travel along with regional colleagues

It would be a plus if you also possess previous experience in:

• Industry experience in pharmaceutical or biotechnology company. Familiarity with regulatory compliance in drug development.
• Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.
• One or more years of technical support field applications or sales experience emphasizing customer contact.

Cytiva a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $70000 to $85000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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