Support Engineer

• Springfield
• Remote
• Hourly salary: $60 - $80

Key Responsibilities

• Provide Level 2 and Level 3 technical support for Adobe Experience Cloud solutions.
• Troubleshoot and resolve application integration configuration and performance-related issues.
• Monitor system health platform availability and operational performance.
• Investigate incidents perform root cause analysis and implement corrective actions.
• Support Adobe platform deployments upgrades patches and release activities.
• Manage support tickets and service requests in accordance with SLA commitments.
• Collaborate with implementation teams during production rollouts and hypercare support periods.
• Assist clients with user access management authentication security configurations and system administration activities.
• Provide technical guidance and best-practice recommendations to customers.
• Work with Adobe support and third-party vendors to resolve complex technical issues.
• Develop and maintain knowledge base articles troubleshooting guides and operational documentation.
• Participate in on-call support rotations and critical incident management processes.
• Identify opportunities to improve system reliability performance and operational efficiency.