Support Engineer Specialist

We are seekingSupport Engineer Specialistfor a local Federal Agency.

TekSynap is seeking a highly skilledSupport Engineer Specialistto provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting Windows macOS and mobile platforms while ensuring endpoint security identity management system reliability and exceptional customer service.

The ideal candidate has experience supporting enterprise endpoint technologies modern device management platforms cloud-integrated identity services and complex desktop environments. This position partners closely with infrastructure cybersecurity and cloud teams to maintain a secure and reliable end-user computing environment.

REQUIRED QUALIFICATIONS

Experience

• Minimum5 yearsof enterprise desktop support endpoint administration or systems support experience.
• Experience supporting Windows and macOS operating systems in a large enterprise environment.
• Experience deploying configuring and maintaining enterprise endpoint devices.
• Experience administering one or more enterprise endpoint management platforms such as:
  • Microsoft Intune
  • JAMF Pro
  • Ivanti Endpoint Manager
  • Ivanti KACE
  • Comparable endpoint management solutions
• Experience supporting Microsoft Entra ID (Azure AD) and Active Directory.
• Experience supporting Multi-Factor Authentication (MFA) user provisioning and identity management.
• Experience troubleshooting hardware software authentication networking and endpoint performance issues.
• Experience supporting cloud-connected enterprise environments.
• Understanding of endpoint security configuration management and patch management.
• Strong analytical troubleshooting and customer service skills.
• Excellent written and verbal communication skills.

Clearance / Security Requirements

• Must be aU.S. Citizen
• Must successfully complete anFBI criminal background investigation.
• Must completefingerprinting through the U.S. Capitol Policeprior to beginning work.

Preferred Qualifications

• Experience supporting secure enterprise or government environments.
• Experience with Microsoft 365 administration.
• Experience supporting AWS cloud environments.
• Experience with endpoint automation or scripting (PowerShell preferred).
• Experience supporting enterprise vulnerability remediation initiatives.
• Familiarity with Microsoft Sentinel endpoint security platforms or enterprise monitoring tools.
• Experience participating in desktop engineering or infrastructure modernization projects.
• Experience supporting audio/visual or conference room technologies.
• ITIL-based Service Desk experience.

Responsibilities

• Provide advanced technical support for Windows macOS and mobile devices in an enterprise environment.
• Install configure maintain and troubleshoot desktops laptops peripherals operating systems and enterprise applications.
• Deploy and maintain endpoint devices using enterprise imaging and device management solutions.
• Manage software installations operating system updates firmware upgrades and security patches.
• Administer endpoint management platforms to deploy software enforce policies and automate device management.
• Support Microsoft Entra ID (Azure AD) Active Directory authentication services and Multi-Factor Authentication (MFA).
• Troubleshoot identity authentication endpoint performance networking and operating system issues.
• Analyze Windows Event Viewer macOS Console logs and other diagnostic tools to identify and resolve recurring issues.
• Configure and support iOS and Android devices through enterprise mobile device management (MDM) solutions.
• Collaborate with cybersecurity cloud networking and service desk teams to resolve technical issues and improve endpoint performance.
• Participate in workstation refreshes operating system deployments hardware replacements and endpoint modernization initiatives.
• Maintain asset inventory records and technical documentation.
• Develop knowledge base articles technical procedures and user documentation.
• Mentor junior technical staff and promote operational best practices.
• Participate in incident response activities and assist with system recovery during outages or service interruptions.
• Ensure compliance with organizational security standards and endpoint management policies.

Preferred Certifications

One or more of the following certifications are preferred:

• CompTIA Security
• Microsoft Certified: Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner (or higher)
• AWS Certified SysOps Administrator Associate
• ITIL Foundation (or equivalent IT Service Management certification)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: This position is primarily performedon-site in Washington DC with occasional support at nearby enterprise facilities as business needs require.
• Type of environment: Office
• Noise level: Medium
• Work schedule: Monday Friday 8:30 AM 5:00 PM Approximately 40 hours per week Occasional after-hours work may be required to support outages maintenance windows and emergency response.
• Amount of Travel: <10%

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at.

We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond part of the application process you agree that TekSynap Corporation may retain and use your name e-mail and contact information for purposes related to employment consideration.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.