Support Engineer (MAWM, WMOS, SQL, Postman) W2 Only

Saransh Inc

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Role: Support Engineer

Location: Hybrid - Atlanta GA

W2 Position

Required Skills:

1. MAWM WMOS SQL Postman

2. Post-production application support experience

3. Client centricity and Service mindset

Name	Required
SQL	Yes
Postman	Yes
WMOS -Manhattan Integration FW	Yes
Manhattan Active OMNI	Yes

Job Description:

Take ownership of the system/product from an issue resolution perspective

Understand user actions and requirements to effectively triage and troubleshot issue

Triage troubleshoot identify root cause and resolve issues.

Plan and organize multiple issues with competing priorities.

Communicate to stakeholders through the chain to keep everyone updated of progress and resolution.

Strive to identify process and system improvements to reduce and eliminate system issues.

Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day to day work.

Additional Details:

Should have min 6 years of prior WMS experience

Should have prior production support experience on incident/problem management service request handling working in SLA driven environment

Should have min 1 year of MAWM experience

Should be hands-on in resolving day to day issues

Should have prior experience in working in onsite offshore model

In a client facing role should have excellent verbal and written communication skills to lead any issue triage discussion independently coordinating with other teams

In a production support role should be flexible to stretch as needed till issue is resolved

Role: Support Engineer Location: Hybrid - Atlanta GA W2 Position Required Skills: 1. MAWM WMOS SQL Postman 2. Post-production application support experience 3. Client centricity and Service mindset Name Required SQL Yes Postman Yes WMOS -Manhattan Integrati...