Support Engineer, High Touch Support

Are you interested in supporting high-performance globally scalable HR systems that enable Amazon employees worldwide to access critical HR services Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazons AWS cloud services Do you have a passion for ensuring a positive employee experience This is the job for you.

The High Touch Support Services team is looking for a results-oriented customer obsessed support engineer who can help us create a positive experience for Amazon employees across all HR domains including Time Work Events Life Events Benefits and Pay & Compensation. Our ideal candidate thrives in a fast-paced environment relishes working with highly scalable micro services architecture and enjoys troubleshooting and problem solving within highly complex HR business contexts that are typically being defined in real-time. You will learn all about how to design implement test and support highly scalable HR solutions using the AWS cloud platform and its many products working with best-in-class professionals.

Key job responsibilities
Provide support of incoming requests for High Touch Support Services products and services including extensive troubleshooting tasks with responsibilities covering multiple HR domains features and services. - Work on operations and maintenance driven coding projects primarily Java/React - Software deployment support in staging and production environments for High Touch Support Services applications - Develop tools to aid operations and maintenance of HR support systems - System and Support status reporting for High Touch Support Services - Collaborate with Product & Tech teams for issue resolution across High Touch Support Services domains.

- 4 years of software development or 4 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 90400.00 - 158200.00 USD annually