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Support Desk Data Analyst II
Job Location:
Job Location:
Columbia, SC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
DPP is seeking a Support Desk Data Analyst II for an opportunity with our client in Columbia SC.
Work location: Onsite in Columbia SC
Duration: 12 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain up to a Top-Secret security clearance
Responsibilities:
Click the apply button to learn more about this position (#26-01107).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D
Work location: Onsite in Columbia SC
Duration: 12 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain up to a Top-Secret security clearance
Responsibilities:
- Perform validation of the service desk to include services processes metrics and customer satisfaction based on business requirements.
- Communicate with analysts and engineers about formal evaluation plans problems and results.
- Devise creative solutions to problems.
- Assist with roll-out of systems documentation.
- Produce lists of service deficiencies that are to be resolved and provide recommendations to incorporate changes to established processes.
- Generate and interpret complex reports on both current and historical data.
- Perform technical evaluations on assigned personnel.
- Develop standards methods and procedures to improve product and service quality readiness and availability.
- Identify diagnose and develop plans to resolve problems in response to customer reported incidents; research evaluate and provide feedback on problematic trends and patterns across the environment and develop and implement measures to remediate.
- Collaborate with Support teams to foster a team-based approach to high-quality solutions and drive appropriate changes to ensure high-quality deliverables.
- 3 years IT experience plus 1 years of IT Help Desk support experience in a Windows Active Directory environment; OR
- 4-year degree in an IT area of study and 1 years of IT Help Desk support experience in a Windows Active Directory environment.
- 2-4 years of experience in a technical support position.
- Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
- 12 years of demonstrated experience with relational database queries and transactions including stored procedures using SQL Server 2019 databases.
- Demonstrated experience designing creating testing and implementing simple/complex reports using SQL Server Reporting Services.
- Candidates need quantitative teamwork and problem-solving abilities as well as a thorough knowledge of relational database theory and practice.
- Experience with data analysis methods principles and practices including statistical analysis and sampling techniques.
- Experience with inspection test and measurement techniques.
- Knowledge of the relationship of quality assurance to other activities across the organization.
- Skilled in interpreting and applying product specifications regulations and policy guidance into the quality assurance plan.
- Skilled in conducting studies and investigations problem and trend analysis and developing documented recommendations.
- Strong oral and written communication.
- Experience with technical evaluation processes techniques and reporting.
- Able to validate data quality and consistency of customer data.
- Able to review analyze and report on quality discrepancies trends and data.
- Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
- Able to interface with stakeholders to ensure requirements are met.
- Able to recommend corrective actions dispositions process optimization and modifications.
- Able to handle multiple project deadlines with minimal supervision.
- Information Technology Infrastructure Library V4 (ITIL 4) certification.
- Support Desk experience either with reporting or as an analyst
- Previous experience with System Center Service Manager (SCSM).
- Previous experience with Cireson Portal.
Click the apply button to learn more about this position (#26-01107).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D
Required Experience:
IC
