Support Analyst- Sales

Prysmian is the world leader in the energy and telecom cable systems industry. Each year the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers copper cables and connectivity for voice video and data transmission for the telecommunication sector.

We are 30000 employees across 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do wherever you are based you will be part of a company that is helping transform the world around us.

You will be part of the North America IT Applications team supporting SAP Sales processes and driving transformation initiatives. You will work closely with business stakeholders and global IT to enhance SAP SD capabilities and deliver scalable solutions aligned with the organizations strategic objectives.

The SAP Sales Support Analyst is responsible for supporting and training the business on the Sales functional module of SAP. They also help with evaluating designing implementing and rolling out SAP project initiatives. They work closely with the business and global IT to determine current and future needs and work within SAP to provide solutions.

You will identify opportunities to improve business processes and design SAP solutions to support operations.
You will provide ongoing support and training to business users and manage the SAP ticket queue.
You will create user and technical documentation for SAP SD applications.
You will analyze current business processes and translate requirements into SAP solutions.
You will collaborate with global IT to design implement and deploy SAP enhancements.
You will lead or support projects related to SAP implementations and enhancements.
You will perform system testing and support end-to-end validation of solutions.
You will manage external support teams and ensure timely resolution of issues.

Required:
Bachelors degree in Business Information Systems Computer Science or related field.
Experience in SAP SD or Order-to-Cash processes.
Strong understanding of business processes in Sales and Distribution.
Excellent communication and stakeholder management skills.

Preferred:
SAP S/4HANA experience.
Experience with Fiori CDS views or reporting tools.
Experience in manufacturing or cable industry environments.

Analytical and problem-solving skills
Strong communication and collaboration abilities
Process improvement mindset
Ability to manage multiple priorities
Ownership and accountability

Reports to: Business Solutions Manager / NA VP IT
Function: Information Technology

Sales and Customer Service teams
Finance and Logistics teams
Global IT teams
External SAP partners and vendors

Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.

Our company will **never**:

• Ask for payment fees or financial information at any stage of the recruitment process

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• Extend a job offer without a formal interview process

• Communicate from non-company email addresses (e.g. Gmail Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message please contact us directly at .

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please contact us at .