Supply Chain Expert

Position Description:

Are you ready to help build a new supply chain launch capability from the ground up We are seeking a senior operating model and distribution center launch expert to design and implement a scalable Hypercare support model for warehouse and distribution center launches across North America. This role will define the strategy governance staffing model launch readiness framework economics and execution playbook required to transform distribution center launch support from an ad hoc staffing challenge into a repeatable high performing service offering. The successful candidate will help shape how new distribution centers are prepared launched stabilized and transitioned into steady state operations. This includes supporting operational readiness technology go live workforce mobilization command center governance issue triage floor support performance stabilization and post launch continuous improvement. This is a high impact opportunity to build a strategic capability that improves launch predictability operational stability labor readiness system adoption throughput performance and business outcomes for supply chain logistics manufacturing and retail clients.

This position can be performed from the following locations in a hybrid working environment with extensive travel: Miami FL Lafayette LA Knoxville TN Belton TX

Your future duties and responsibilities:

The selected candidate will be responsible for designing piloting and scaling an operating model that supports the successful launch ramp up stabilization and transition of new warehouse and distribution center operations.

Operating Model Design
. Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America.
. Define the end-to-end launch support lifecycle including pre-launch readiness cutover go live command center floor support Hypercare stabilization exit criteria and transition to steady state support.
. Define the organizational structure governance framework roles responsibilities decision rights and escalation paths required to deliver consistent launch support.
. Establish a repeatable launch playbook covering readiness assessment mobilization staffing issue management communications performance monitoring and post launch improvement.
. Develop a service catalog for launch and Hypercare support services including standard surge extended hours and emergency support models.
. Partner with leadership to evolve the Hypercare capability into a repeatable managed service offering for supply chain and manufacturing clients.

Distribution Center Launch Readiness
. Develop launch readiness assessment frameworks for new distribution centers including operational readiness systems readiness workforce readiness facilities readiness process readiness training readiness vendor readiness and cutover readiness.
. Support planning for key distribution centers start up activities including receiving put away replenishment picking packing shipping returns inventory control cycle counting dock operations yard operations and exception management.
. Define readiness checkpoints for warehouse management systems handheld/RF devices material handling equipment automation label printing integrations master data inventory setup order flows and user access.
. Establish launch checklists cutover plans go/no go criteria contingency plans stabilization gates and Hypercare exit criteria.
. Coordinate with operations IT engineering facilities transportation HR training finance vendors and site leadership to ensure cross functional launch alignment.
. Identify operational risks before launch and develop mitigation plans for labor readiness training gaps process defects system defects inventory accuracy throughput constraints and support coverage.

Demand Forecasting Staffing and Workforce Mobilization
. Develop demand forecasting and capacity planning models to align support staffing with launch complexity facility size geography shift structure operating hours volume ramp automation level and technology deployment scope.
. Create launch complexity scoring models to determine the level of support required for each distribution center opening.
. Establish resource mobilization strategies for planned launches surge requirements emergency support weekend coverage extended hours operations and travel ready staffing pools.
. Design workforce management processes including shift scheduling rotation planning floor coverage handoffs fatigue management knowledge transfer and coverage continuity.
. Establish scalable labor strategies that incorporate dedicated resources flex staffing partner supported capacity local sourcing nearshore/offshore support where appropriate and conversion to hire pathways.
. Partner with recruiting training and delivery leaders to establish onboarding certification upskilling and workforce development programs.

Hypercare Command Center and Stabilization
. Design and implement command center structures for launch support including issue intake triage prioritization escalation resolution ownership daily stand ups executive reporting and decision governance.
. Establish cross functional escalation models across L1 IT support L2/L3 solution support warehouse operations automation support facilities transportation vendors and leadership.
. Define issue management processes for operational defects system defects training issues master data defects integration failures device issues process compliance gaps and throughput constraints.
. Build launch performance dashboards to track operational stability system performance ticket volumes ticket aging backlog throughput order cycle time inventory accuracy productivity service levels and launch readiness.
. Lead daily launch governance routines including shift handoffs readiness reviews issue review meetings risk reviews executive checkpoints and post launch retrospectives.
. Establish Hypercare exit criteria based on ticket trends operational stability process adherence system performance service levels staffing maturity and site leadership readiness.

Talent Training and Capability Development
. Develop role definitions competency models skills matrices and career progression pathways for L1 support L2/L3 solution support floor support site leads command center leads and launch managers.
. Define training curricula for warehouse processes system workflows ticket management escalation protocols operational troubleshooting client communications and launch governance.
. Create certification models for launch support resources including readiness to support specific warehouse processes systems shifts and operational scenarios.
. Establish knowledge management practices including launch playbooks SOPs troubleshooting guides runbooks FAQs lessons learned and reusable templates.
. Build communities of practice to improve launch support consistency capture lessons learned and scale best practices across future distribution center openings.

Required qualifications to be successful in this role:

10 years of experience in supply chain transformation operations consulting technology consulting service delivery or operating model design.
Experience supporting warehouse launches technology deployments hyper care programs or large-scale operational implementations.
Proven experience designing and implementing scalable operating models managed services support organizations or deployment capabilities
Demonstrated ability to develop demand forecasting capacity planning resource modeling and staffing strategies for variable operational needs.
Experience defining governance models command structures escalation paths communication cadences and cross-functional decision rights.
Strong program management experience across multiple workstreams stakeholders locations and delivery teams.
Experience developing talent models including role definitions onboarding plans training programs upskilling paths and career progression frameworks.
Excellent executive communication facilitation and stakeholder management skills.
Proven ability to work across operations IT HR finance vendors and senior leadership to align complex operating models.
Strong problem-solving skills with the ability to convert ambiguous business challenges into practical executable solutions.
Bachelors degree required in Business Supply Chain Industrial Engineering Operations Management or a related field.
Ability and willingness to travel to distribution centers and warehouse launch locations as needed.

Preferred
Strong understanding of warehouse operations distribution center processes logistics fulfillment manufacturing supply chains and post-go-live stabilization needs.
Experience with new distribution center openings greenfield facility start-ups brownfield conversions network expansions or large-scale warehouse transformation programs.
Working knowledge of warehouse management systems such as Manhattan SCALE Manhattan Active WM SAP EWM Blue Yonder Oracle WMS Körber or similar platforms.
Experience supporting WMS go-lives system cutovers data validation user acceptance testing integration testing device readiness and operational floor support.
Familiarity with material handling equipment warehouse automation conveyor systems sortation RF devices label printing scanners pick technologies and warehouse control systems.
Experience with labor management systems engineered labor standards productivity tracking workforce scheduling and labor planning.
Experience developing SOPs process maps training materials runbooks operational playbooks and knowledge management repositories.
Familiarity with Lean Six Sigma value stream mapping root cause analysis continuous improvement and operational performance management.
Experience in retail e-commerce consumer goods manufacturing logistics 3PL grocery cold chain or high-volume distribution environments.
Experience designing managed service offerings including service catalogs staffing models SLAs KPIs governance structures pricing assumptions and delivery economics.
Certifications such as PMP Lean Six Sigma APICS CSCP/CPIM Prosci or relevant supply chain/operations credentials.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 $198400.00.

CGI anticipates accepting applications for this position through July 19 2026.
#LI-SK8

CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Wellbeing programs

Skills:

• Distribution Planning
• Logistics
• Manufacturing
• Stakeholder management
• Supply Chain Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.