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Supply Chain Expert
Job Location:
Monthly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
29 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Supply Chain Expert
Location : Miami FL Lafayette LA Knoxville TN Belton TX
Work Mode : Hybrid (3 Days Onsite 2 Days Remote)
Job Description
- We are seeking a senior operating model and distribution centre launch expert to design and implement a scalable Hypercare support model for warehouse and distribution centre launches across North America.
- This role will define the strategy governance staffing model launch readiness framework economics and execution playbook required to transform distribution centre launch support from an ad hoc staffing challenge into a repeatable high-performing service offering.
- The successful candidate will help shape how new distribution centers are prepared launched stabilized and transitioned into steady-state operations.
- This includes supporting operational readiness technology go live workforce mobilization command center governance issue triage floor support performance stabilisation and post-launch continuous improvement.
- This is a high-impact opportunity to build a strategic capability that improves launch predictability operational stability labor readiness system adoption throughput performance and business outcomes for supply chain logistics manufacturing and retail clients.
Your future duties and responsibilities
The selected candidate will be responsible for designing piloting and scaling an operating model that supports the successful launch ramp up stabilization and transition of new warehouse and distribution center operations.
Operating Model Design
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America.
Define the end-to-end launch support lifecycle including pre-launch readiness cutover go live command center floor support Hypercare stabilization exit criteria and transition to steady state support.
Define the organizational structure governance framework roles responsibilities decision rights and escalation paths required to deliver consistent launch support.
Establish a repeatable launch playbook covering readiness assessment mobilization staffing issue management communications performance monitoring and post launch improvement.
Develop a service catalog for launch and Hypercare support services including standard surge extended hours and emergency support models.
Partner with leadership to evolve the Hypercare capability into a repeatable managed service offering for supply chain and manufacturing clients.
Distribution Center Launch Readiness
Develop launch readiness assessment frameworks for new distribution centers including operational readiness systems readiness workforce readiness facilities readiness process readiness training readiness vendor readiness and cutover readiness.
Support planning for key distribution centers start up activities including receiving put away replenishment picking packing shipping returns inventory control cycle counting dock operations yard operations and exception management.
Define readiness checkpoints for warehouse management systems handheld/RF devices material handling equipment automation label printing integrations master data inventory setup order flows and user access.
Establish launch checklists cutover plans go/no go criteria contingency plans stabilization gates and Hypercare exit criteria.
Coordinate with operations IT engineering facilities transportation HR training finance vendors and site leadership to ensure cross functional launch alignment.
Identify operational risks before launch and develop mitigation plans for labor readiness training gaps process defects system defects inventory accuracy throughput constraints and support coverage.
Demand Forecasting Staffing and Workforce Mobilization
Develop demand forecasting and capacity planning models to align support staffing with launch complexity facility size geography shift structure operating hours volume ramp automation level and technology deployment scope.
Create launch complexity scoring models to determine the level of support required for each distribution center opening.
Establish resource mobilization strategies for planned launches surge requirements emergency support weekend coverage extended hours operations and travel ready staffing pools.
Design workforce management processes including shift scheduling rotation planning floor coverage handoffs fatigue management knowledge transfer and coverage continuity.
Establish scalable labor strategies that incorporate dedicated resources flex staffing partner supported capacity local sourcing nearshore/offshore support where appropriate and conversion to hire pathways.
Partner with recruiting training and delivery leaders to establish onboarding certification upskilling and workforce development programs.
Hypercare Command Center and Stabilization
Design and implement command center structures for launch support including issue intake triage prioritization escalation resolution ownership daily stand ups executive reporting and decision governance.
Establish cross functional escalation models across L1 IT support L2/L3 solution support warehouse operations automation support facilities transportation vendors and leadership.
Define issue management processes for operational defects system defects training issues master data defects integration failures device issues process compliance gaps and throughput constraints.
Build launch performance dashboards to track operational stability system performance ticket volumes ticket aging backlog throughput order cycle time inventory accuracy productivity service levels and launch readiness.
Lead daily launch governance routines including shift handoffs readiness reviews issue review meetings risk reviews executive checkpoints and post launch retrospectives.
Establish Hypercare exit criteria based on ticket trends operational stability process adherence system performance service levels staffing maturity and site leadership readiness.
Talent Training and Capability Development
Develop role definitions competency models skills matrices and career progression pathways for L1 support L2/L3 solution support floor support site leads command center leads and launch managers.
Define training curricula for warehouse processes system workflows ticket management escalation protocols operational troubleshooting client communications and launch governance.
Create certification models for launch support resources including readiness to support specific warehouse processes systems shifts and operational scenarios.
Establish knowledge management practices including launch playbooks SOPs troubleshooting guides runbooks FAQs lessons learned and reusable templates.
Build communities of practice to improve launch support consistency capture lessons learned and scale best practices across future distribution center openings.
Required qualifications to be successful in this role
10 years of experience in supply chain transformation operations consulting technology consulting service delivery or operating model design.
Experience supporting warehouse launches technology deployments hyper care programs or large-scale operational implementations.
Proven experience designing and implementing scalable operating models managed services support organizations or deployment capabilities.
Demonstrated ability to develop demand forecasting capacity planning resource modeling and staffing strategies for variable operational needs.
Experience defining governance models command structures escalation paths communication cadences and cross-functional decision rights.
Strong program management experience across multiple workstreams stakeholders locations and delivery teams.
Experience developing talent models including role definitions onboarding plans training programs upskilling paths and career progression frameworks.
Excellent executive communication facilitation and stakeholder management skills.
Proven ability to work across operations IT HR finance vendors and senior leadership to align complex operating models.
Strong problem-solving skills with the ability to convert ambiguous business challenges into practical executable solutions.
Bachelors degree required in Business Supply Chain Industrial Engineering Operations Management or a related field.
Ability and willingness to travel to distribution centers and warehouse launch locations as needed.
