Supply Chain Analyst IV REMOTE (PST TIME ZONE)

Supply Chain Analyst IV

Remote; PST preferred

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

Processing RMAs and analyzing driving factors for returns

Partnering with service centers to resolve return-related issues

Resolving discrepancies via Jira cases with service centers

Validating returns and ensuring data accuracy

Filing disputes for all retail customers through their portals and processes

Identifying opportunities for process automation and efficiency improvements

Leveraging AI tools to streamline returns workflows and reporting

Required Qualifications:

6-8 years of experience in RMA processing and returns analysis

Bachelors degree in applicable field that aligns with a supply chain analyst

Experience using ERP systems ideally Oracle

Background in consumer electronics retail operations

Strong analytical skills with ability to identify root causes of returns

Experience with process automation and workflow optimization

Familiarity with AI-powered productivity tools

Proficiency in Jira or similar case management systems

Retail compliance and dispute resolution