Supervisor Warehouse Operations

Supervisor Warehouse Operations

Location:La Vergne TN

Location Note: We are only considering candidates and hiring for this position in the La Vergne Tennessee area.

Employment Type:Full Time

ABOUT US

At Alorica we only do one thing make lives better one interaction at a time. Were a global leader in customer service and experience serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.

As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.

HERES WHAT THE JOB REALLY LOOKS LIKE

• Responsible for managing daily production goals KPI management and other projects as needed to meet customer commitments
• Provide (Daily Weekly Monthly) reports if applicable to direct manager
• Update and draft training material pertaining to production areas assigned to
• Responsible for subordinate employees training performance resource utilization developing coaching and disciplining
• Ensure all employees adhere to EE policies such as attendance conduct TORs etc

WHAT YOULL ACTUALLY DO

• Plan daily workload for employees based on KPI and production plans
• Manage employee adherence to job function process
• Regular employee performance review promotions and demotions
• Adhere to 5S Policy and Safety Procedures
• Maintain compliance with all company policies and procedures
• Able tomaintain100% quality to customer
• Adhere to all safety rules and regulations

WHATLL SET YOU UP FOR SUCCESS

• Excellent inventory management
• Ability to flex and adjust staffing to meet production plan
• Excellent time management
• Excellent verbal and written communication skills including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines whilemaintaininga positive attitude and providing exemplary customer service
• Must be flexible to work in other departments even on a permanent basis
• Attention to detail
• Excellent Attendance record
• Must adhere to all site security requirements
• Must have own reliable transportation to work each day
• Ability tosafely and successfully perform the essential job functions consistentwith the ADA FMLA and other federalstateand local standards including meeting qualitative and/or quantitative productivity standards.
• Ability tomaintainregular punctual attendance consistent with the ADA FMLA and other federalstateand local standards
• Must be able to lift and carry up to 50 lbs. unassisted
• Must be able to proficiently read writespeakand understand the English Language
• Must be able to stand in one place forlong periodsof time.
• Must be approachable
• Experience in production/warehousing operations

WHY ALORICA

Our culture shows up in how we work together support each other and show up for our enough to challenge how things have always been done committed to delivering results that matter and passionate about making customer experiences thatactually work.

TIDEis our connection group built around real conversations shared experiences and genuine belonging.MLBA (Making Lives Better at Alorica)is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. Wedontjust talk aboutculturewe build it live it and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical dental vision and 401(k)
• Career development through Alorica Academys open-access courses
• Real opportunities to grow within a global organization
• Access to our employeeassistanceprogram
• A collaborative inclusive culture where innovation happens

Our Values

Bold We challenge conventions and take smart risks

Relentless We deliver results no matter what it takes

Connected We work as One Alorica becausewerestronger together

True We show up as our authentic selves every single day

Ready to Join Us

Ifyourelooking for a place where yourexpertisematters your voice is heard and your work drives real impactletstalk.

Apply today!

Equal Opportunity Employer Veterans/Disabled

DISCLAIMER: The above information has been designed toindicatethe general nature and level of work performed by employees in this classification.

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