Supervisor Retail

Primary City/State:

Mesa Arizona

Department Name:

Gift Shop-Hosp

Work Shift:

Day

Job Category:

General Operations

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer stroke womens health rehabilitation emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas with 68 beds seeing over 50000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency addition our comprehensive orthopedic unitis one of the nations premier orthopedic programs. The units commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA Inc. Because we are also a leader in neurological medicine people throughout Arizona come to us when they need treatment for conditions of the brain spine and nervous system.

POSITION SUMMARY
This position plans implements and supervises business and financial aspects of gift shops and/or thrift shops and/or gourmet coffee bars in accordance with approved annual goals. Responsible for supervision and coordination of operations staff and/or volunteers to achieve the objectives of generating budgeted net proceeds and customer satisfaction.

CORE FUNCTIONS
1. Plans develops and implements courses of action to achieve the goals of gift shops thrift shops and/or gourmet coffee bars including supervision and coordination of operating business and financial functions. Maintains and ensures compliance with established operating policies and procedures.

2. Develops and recommends budgets following budgeting procedures which includes establishing budgetary policies and controls for merchandise purchasing and inventory levels. Conducts and maintains inventory control system.

3. Hires trains and supervises the workflow for department staff. Provides leadership coaching recognition and conducts corrective action and performance evaluations. Establishes priorities workloads schedules controls and work procedures.

4. Evaluates and advises managers on space allocation and sales promotions and develops and plans special events to increase sales.

5. Develops and implements methods for customer feedback. Promotes cooperation and maintains effective working relationships with all other enterprises.

6. Responsible for orientation and training of employed and volunteer (if applicable) staff. Conducts ongoing in-services on shop operations/policies/customer relations. Develops and shares innovative marketing techniques/procedures.

7. Oversees supervision of volunteer scheduling when applicable to ensure adequate coverage for operations.

8. Oversees aspects of retail operations for facility. Internal customers may include Auxiliary Board Department Directors Administrators and other health care team members for the purpose of integrating services and ensuring effective communication systems. External customers may include local community public agencies colleagues and peers.

MINIMUM QUALIFICATIONS
Knowledge typically obtained through the completion of an Associates degree in related field.

Three years experience in retail sales and merchandising including one year management or supervisory experience. Requires knowledge of retail management inventory control merchandise intake and distribution financial comparative analysis database management sales merchandising budget preparation and monitoring and bookkeeping. Must have ability to establish and maintain effective working relationships with volunteers staff and customers. Must understand and support the role of the gift shop and thrift shop in the hospital setting as well as the shops role as an operated enterprise.

PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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