Supervisor, Recognition Fulfillment

We are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally including over 100 of the Fortune 500. Our nearly 2000 employees and 1000 Account Executives located in 40 sales offices across the United States are the reason HALO is #1 in our $25B industry.

HALO is seeking Supervisor Program Fulfillment responsible for leading the day-to-day execution of fulfillment operations. This role provides hands-on leadership to fulfillment teams ensuring recognition orders are processed accurately efficiently safely and on time.

Serving as an operational point of contact for assigned fulfillment activities this role manages workflow priorities labor allocation inventory issue resolution quality safety and cross-functional communication. The Supervisor partners closely with Program Account Management Customer Service Inventory Order Processing and Operations leadership to ensure customer commitments and service-level expectations are met.

This position balances floor leadership with team development and continuous improvement. The successful candidate will coach employees remove operational barriers respond quickly to changing priorities and help drive a culture of accountability teamwork urgency and customer service excellence.

Responsibilities:

Lead daily Program fulfillment operations including order prioritization picking auditing packing kitting and shipping activities.

Prioritize and manage order queues based on requested ship dates customer commitments freight requirements and operational urgency.

Assign work to Fulfillment Coordinators and Team Leads based on workload staffing levels skill and business priorities.

Coordinate rush expedited and special-handling orders to ensure service-level commitments are met.

Reassign personnel and adjust workflow as volume staffing or customer requirements change.

Monitor fulfillment activities throughout the day and address barriers affecting productivity quality or on-time shipment performance.

Support operators in resolving misplaced inventory inventory-location discrepancies shortages damages and other inventory exceptions.

Assist with fulfillment-related issues including bad addresses item accuracy discrepancies freight-term questions unit-of-measure concerns product color accuracy and product quality issues.

Provide visible active leadership on the warehouse floor and promote a culture of accountability teamwork urgency and respect.

Communicate daily priorities expectations process changes and performance feedback to team members.

Coach train and develop employees to improve productivity quality safety and engagement.

Monitor employee performance and behavior; document and escalate concerns in accordance with company practices.

Partner with Team Leads to maintain consistent execution across work areas and shifts.

Monitor order accuracy and support quality audits to ensure compliance with fulfillment procedures and customer requirements.

Maintain warehouse cleanliness organization housekeeping and adherence to safety standards.

Enforce warehouse safety procedures equipment requirements inspection practices and applicable company policies.

Monitor program communications and customer-related correspondence throughout the day ensuring timely responses to requests and operational concerns.

Serve as a key liaison between Fulfillment Program Account Management Customer Service Inventory Management Order Processing and other internal teams.

Communicate daily operational progress staffing needs risks metrics and end-of-shift updates to leadership and stakeholders.

Review operational metrics and use trends to identify root causes process improvements and opportunities to strengthen efficiency.

Support attendance scheduling timekeeping staffing and other team administration processes as needed.

Participate in daily huddles operational meetings training activities and continuous improvement initiatives.

High school diploma or equivalent required; additional education in operations logistics supply chain or a related field is a plus.

Three or more years of experience in warehouse operations fulfillment logistics distribution or a related environment.

Prior experience leading employees in a fast-paced operational setting.

Working knowledge of order fulfillment inventory control shipping processes and warehouse safety practices.

Strong organizational prioritization problem-solving and decision-making skills.

Ability to balance competing priorities and make timely decisions in a deadline-driven environment.

Effective written and verbal communication skills.

Demonstrated ability to coach employees provide feedback and hold teams accountable.

Proficiency with Microsoft Office including Excel; experience with warehouse management order management reporting Tableau or Snowflake is a plus.

Strong attention to detail and commitment to order accuracy quality and customer service.

Ability to work collaboratively with cross-functional teams and communicate effectively with employees at all levels.

Commitment to safety operational excellence and continuous improvement.

Ability to work in a warehouse and fulfillment-center environment including standing and walking for extended periods and safely navigating the warehouse floor.

Schedule flexibility including early late weekend or overtime hours based on business needs and assigned shift coverage.

Ability to perform the essential functions of the position with or without reasonable accommodation.

Compensation: The estimated base salary range for this position is between $60000 and $70000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range compensation decisions are influenced by various factors. At HALO these include but are not limited to the scope and responsibilities of the role the candidates work experience location education and training key skills internal equity external market data and broader market and business considerations.

Benefits: At HALO we offer benefits that support all aspects of your life helping you find a work-life balance thats right for you. Our comprehensive benefits include nationwide coverage for Medical Dental Vision Life and Disability insurance along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total including General information Work History Education Compliance and optional demographic questions. Once you have successfully submitted your application you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis a job posting will be removed once the position has been filled or is no longer available.

More about HALO: At HALO we unleash the energy of our clients brands and amplify their stories to capture the attention of those who matter most. For that reason more than 60000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO youll have the opportunity to accelerate your career by learning from their experience insights and skills and gain access to HALOs influential global network leadership experiences and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity inclusion and relentless determination. We push the limits of possibilities and imagination by staying curious humble and provocative in order to break through yesterdays limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect dignity and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable transparent and dependable.
• Recognition: Youre going to succeed here and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time youll earn so much recognition that you can convert into gift cards trips concerts and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.