Supervisor, Quality & Training

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Chandler E. Palomino Dr.

Division:Solutions
Job Posting Title: Supervisor Quality & Training
Time Type: Full Time

POSITION SUMMARY
The Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager. This role supports local continuous improvement activities document controls and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission vision and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Quality
Maintains compliance to international industry and customer-specific quality standards.
Leads and individually performs as needed the analysis of product/service issues to determine root causes.
Manages and communicates change control processes to all departments.
Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
Assists in implementation and monitoring of the company quality systems including but not limited to compliance with the following standards: ISO 9001:2008.
Assists in the establishment implementation and evaluation of quality management system metrics.
Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
Manages customer driven continual improvement roadmaps.
Drives Continuous Improvement Programs at all levels including education of these programs
Develops and conducts training on the quality system and other related topics.
Oversees document control; updating creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
Develops and implements administrative systems including record management traceability and trend reporting.

Budgeting
Identifies cost improvement initiatives which generate positive results to the assigned operation EBIT
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost revenue and profit parameters for the operation

Customer Service
Monitors KPIs (Key Performance Indicators) for assigned operation

OTHER DUTIES
Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• Communicates all problems and questions to site leadership and implements solutions to minimize risk.
• Follow all safety procedures.
• Responsible for all equipment supplies documents and materials related to job.
• Responsible for following all DSV policies and procedures.
• Complies with all federal state and local regulations.
• Communicates with all levels of staff and the public as appropriate to the job.

SKILLS & ABILITIES

Education & Experience:

• Must have a high school diploma
• 3 years experience working in a logistics/distribution/relevant environment
• Prior experience in safety observations/inspections developing and implementing compliance strategies and plans.
• Knowledge of safety and health management systems and practices.
• Preferred: Prior MHE certification / knowledge of basic MHE operation

Certificates Licenses Registrations or Professional Designations

• Satisfactory completion of a forklift training program

Computer Skills:

• Proficient in Microsoft Office (Excel Work and Power Point)
• RF Scanners
• WMS functions

Language Skills

• English (reading writing verbal)
• Business communication

Mathematical Skills

Basic to intermediate level to verify quantities of product count inventory or perform other duties associated with handling storing and distributing client products

Other Skills

• Strong attention to detail accuracy and accomplish job tasks in a timely manner
• Good organizational and personnel skills
• Good communication skills written and oral
• Good leadership supervision and planning skills
• Able to work flexible schedules including nights and weekends as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating fast-paced work environment.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED is required
• Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing

Certificates Licenses Registrations or Professional Designations

• Able to pass TSA Security Treat Assessment (STA)
• Able to pass Transportation Security Training Requirements and recertify annually.

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS KNOWLEDGE AND ABILITIES

Computer Skills

• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Language Skills

• English (reading writing verbal)
  

Mathematical Skills

• Intermediate as needed for financials/budgeting
  

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred will consider equivalent experience or combination of education and experience
• 3PL management experience strongly preferred

CORE COMPETENCIES

Leader of Others

Accountability
Business Acumen
Communication / Building Partnership
Developing Oneself
Developing Others
Drive for Results
Embracing Change
Problem Solving
Empowerment
Leadership Excellence
Leading Change
Problem Solving
Independent Contributor

Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Bending

Frequently

• Walking and Standing

Constantly

• Sitting
• Ability to Lift/Carry and Push/Pull 1-20 pounds
• Reach above shoulder squat or kneel.

Other Physical Requirements:

WORK ENVIRONMENT
While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position the expected base pay range is $63360 $79200 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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