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Supervisor, Police Telecommunications

HCC

Job Location:

Houston, TX - USA

Monthly Salary: Not provided by the employer

Posted: 29 June 2026 (30+ days ago)

Application Deadline: 26 September 2026

Vacancies: 1 Vacancy

Job Summary

We are currently seeking a Supervisor of Police Telecommunications who will advance the institutions proud tradition of excellence in academics student life and community service.

The Opportunity

A well run well-staffed Police Communications Center is the central nervous system of all police activity on campus. And when youre talking about HCC spread out over 13 Centers of Excellence thats a lot of activity.

Were looking for someone extraordinary to supervise our Police Telecommunications Operators. If multi-tasking is your specialty if you keep your cool under stress and if you can sit down and take calls with the best of them when necessary were very interested in talking with you!

SUMMARY

Responsible for scheduling assignments and direct supervision of Police Telecommunications Operators and maintenance of official records of the Communications Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervise the day-to-day work assignments/schedules including making work assignments and monitor attendance;
Monitor calls for services receipt processing and assignment to ensure consistency with goals and objectives;
Responsible for daily maintenance of all routine and emergency traffic routed through the communications center;
Interview and recommend potential new hires for employment;
Train and assist in the evaluation of employee performance to ensure quality operations;
Provide subordinates appropriate administrative and technical support;
Listen and discuss problems with subordinates; investigates and resolves complaints against Telecommunications Operators;
Substitute and perform the duties of the Telecommunications Operator when needed;
Identify emerging problems and work for their resolution;
Prepare and submit reports as required;
Ensure compliance with relevant laws policies and procedures; and
Document and schedule maintenance of all dispatch related equipment.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education experience knowledge skills and/or abilities required.

EDUCATION

High School degree or equivalent required. Associates degree in criminal justice management or related field is required. Bachelors degree preferred.

Intermediate Police Telecommunicator Certification Texas Commission on Law Enforcement Standards and Education required.

Field Training Officer and Instructor Certification preferred.

EXPERIENCE

Three (3) years police telecommunication experience including supervision and management experience is required.

KNOWLEDGE SKILLS AND ABILITIES

Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays nights and/or weekends to meet staffing and scheduling requirements;
Demonstrated ability to use computer and related software programs to support clerical and technical functions of the position;
Must have supervisory skills;
Must be able to define problems collect data establish facts and draw valid conclusions;
Must have the ability to function in stressful circumstances;
Must have the ability to handle multiple tasks simultaneously;
Must have the ability to provide quality customer service;
Must be able to communicate effectively with individuals from diverse backgrounds; and
Able to remain calm and courteous under stressful situations.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicants ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding police telecommunications employment

Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace a drug and/or alcohol test is required if a conditional job offer is made.

The Organization

Houston Community College (HCC) is an open-admission public institution of higher education offering a high-quality affordable education for academic advancement workforce training career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. Were proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools and the Schools Commission on Colleges we offer 300 associate degree and certificate programs to 75000 students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting retaining and motivating the best employees.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.

145 languages are spoken here.

Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.

The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.

World-renowned medical care. The Houston metro area has long been known for its first-rate health care system with many Houston area hospitals consistently ranking among the nations top institutions.

With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.

Houston is the Culture & Culinary Capital of Texas with more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies

Sandra B. Jacobson J.D. . SHRM-SCPInterim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or

HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environment that encourages diversity innovation and creativity and inclusion.

Individuals with disabilities who require special accommodations to interview should contact .

Required Experience:

Manager

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