Supervisor, Patient Financial Services, Patient Access

Park Nicollet is looking to hire a Patient Financial Services (PFS) Supervisor to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Supervises the overall functions of the area while teaming with Operations and other departments to provide an exceptional patient experience with the financial aspects of receiving care at PNHS while achieving maximization of organizations cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective and compliant billing practices; and maintenance and development of systems to support these efforts. Receives and sets operational goals and strategies for the department and assures they are accomplished through planning implementing and directing of system programs and staff productivity.

Required Qualifications:

Education Experience or Equivalent Combination:

• Associate degree or equivalent work experience required preferably in business accounting health or public administration management or a related field.
• A minimum of two years supervisory and development responsibilities or three years of healthcare experience

Knowledge Skills and Abilities:

• Working knowledge in the areas of responsibility (patient registration billing accounts receivable (AR) and cash management requirements) familiarity with medical terminology and coding (both CPT-4 and ICD-10-CM) health insurance practices industry regulatory requirements business office operation AR and financial reporting technology and industry standards for healthcare revenue resolution management practices.
• Ability to handle multiple priorities ambiguity continuous change and stressful situations.
• Knowledge of government and third-party regulations HIPAA billing requirements insurance processing as well as familiarity with medical terminology and coding (both CPT-4 and ICD-9-CM).
• This position requires familiarity and compliance with matters of law regulations and internal policies affecting the employment relationship (including but not limited to FMLA ADA and discrimination and harassment laws).
• Proficiency in the operations of Microsoft Office (including e-mail and calendar) spreadsheets word processing applications telephones fax machines and copiers. Frequent use of spreadsheets query software and patient accounting applications.

Preferred Qualifications:

Education Experience or Equivalent Combination:

• At least two years of Patient Financial Services leadership experience
• Bachelors degree

Knowledge Skills and Abilities:

• Strong leadership organization team building and management skill.
• Proven leadership skills in organizing planning providing support and supervising an operation and its staff.
• Leadership skills in motivating cross-departmental teams performance towards excellence and develop team concepts and consensus-building management styles.
• Exceptional written and verbal communication.
• Actively participates in and leads effective teams through developing trust encouraging productive conflict connecting to goals holding each other accountable and focusing on achieving results.
• Analytical ability to assess situations and choose patient friendly efficient cost-effective solutions.
• Ability to conceptualize workflow develop plans and implement appropriate actions.
• Ability to teach others.
• Experience with Lean and Kaizen Tools preferred.
• Negotiating Skill

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!