Supervisor Patient Access

Hello Humankindness

Where Your Passion Meets Purpose: Join Dignity Health Medical Group

Are you a healthcare professional who believes that every patient deserves not just treatment but unwavering compassion Do you envision a world where healthcare isnt just a service but a fundamental right delivered with integrity and innovation If so then Dignity Health Medical Group (DHMG) is where your career finds its true calling.

At Dignity Health Medical Group youre not just filling a role; youre becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona and our success isnt just measured in numbers but in the lives we touch and the advancements we champion.

Heres what sets us apart and why you belong with us:

• Impact that Resonates: Youll be part of a team delivering comprehensive clinical services making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments your expertise will directly contribute to improved health outcomes.
• A Culture of Growth and Innovation: We dont just practice medicine; we advance it.
• Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrows healthcare providers. We seamlessly blend clinical services with translational and bench research creating a dynamic environment that augments medical education for residents and students.
• Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice health equity and are prepared to deliver care in new innovative ways your values align perfectly with ours. We believe that everyone regardless of background deserves access to high-quality healthcare and we actively work to make that a reality.
• A Supportive and Collaborative Environment: We believe in building a strong inclusive team where everyone feels valued and respected.

Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated your voice is heard and your passion for healing finds its ultimate expression

If youre eager to contribute to an organization that is making a profound difference where innovation meets compassion and where your commitment to social justice and health equity will be not just welcomed but celebrated then Dignity Health Medical Group is waiting for you.

As our Patient Access Supervisor you will lead the daily operations of the Registration department actively monitoring coordinating and evaluating all staff activities to guarantee the best and quickest service for our patients.

Daily you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks delivering exceptional customer service and achieving high patient satisfaction.

Success in this role requires a dedication to operational excellence fostering a patient-centric environment and ensuring efficient high-quality patient access services.

• Responsible for supervising guiding and motivating the registration and scheduling department.
• Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports including KPI as they relate to the division.
• Work collaboratively with colleagues revenue integrity and other departments on issues relating to patient registration insurance verification and patient flow.
• Identifies process improvements and assists leadership with procedural changes as needed.
• Provides timely performance feedback and coaching performance reviews and discipline in accordance with policy.
• Uses reports and dashboards to monitor daily productivity of the department and individuals.

• High School Diploma or GED
• Two (2) years experience working in a hospital patient registration department physician office setting healthcare insurance company or revenue-cycle related role in a healthcare setting
• Data entry medical terminology Visio Microsoft applications or Google Workspace; including spreadsheets
• Must have excellent communication skills including phone etiquette
• Must be able to utilize independent decision-making and work independently
• Must be able to delegate and follow-up with assigned duties work under stressful situations and show initiative

Preferred

• Bachelors Degree
• Supervisory experience