Supervisor, Patient Access
Job Location:
Newton, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for overseeing the day-to-day operations of the patient access department including managing a team of patient access representatives ensuring accurate patient records and promoting a positive patient experience.
Does this position require Patient Care
No
Essential Functions
-Supervise and train patient access staff including scheduling of patient access representatives and support staff.
-Ensure accurate and timely patient registration including demographic and insurance information.
-Ensure compliance with all relevant healthcare regulations such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient experience.
-Collaborate with other departments such as billing and insurance to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement
Qualifications
Education
Associates Degree Healthcare Administration required or Associates Degree Related Field of Study required
Can this role accept experience in lieu of a degree
Yes
Licenses and Credentials
Experience
experience in a healthcare setting with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred
Knowledge Skills and Abilities
- Strong leadership and communication skills.
- Knowledge of healthcare regulations and patient privacy laws.
- Ability to analyze data and make informed decisions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation and commitment to providing excellent patient care.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79560.00 - $115720.80/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
