Supervisor, Patient Access

Are you passionate about leading teams that make a difference in patient experience while driving operational excellence in healthcare

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. At R1 youll be part of a mission-driven organization that combines advanced technology with exceptional service to create better outcomes for patients and healthcare partners.

As a Patient Access Supervisor you will lead a team of Patient Access professionals responsible for ensuring patients receive fast accurate and compassionate access to care.

This is more than a leadership role. Its an opportunity to shape the patient experience support frontline healthcare teams and drive revenue cycle performance through coaching quality oversight and operational excellence.

What Youll Do:

• Lead and support a team of Patient Access associates providing ongoing coaching guidance and performance feedback
• Ensure the accuracy and completeness of patient registrations insurance eligibility verification and benefits validation
• Deliver exceptional customer service by helping resolve patient concerns and escalations with professionalism and empathy
• Partner with clinical and administrative teams to maintain strong working relationships and support efficient patient flow
• Train and develop staff on workflows policies procedures system enhancements and regulatory requirements
• Monitor quality assurance metrics and ensure compliance with HIPAA Joint Commission and organizational standards
• Support employee performance evaluations and talent development initiatives by providing meaningful feedback and coaching
• Promote the effective use of technology systems and operational tools to improve efficiency and service delivery
• Identify opportunities to improve processes quality outcomes and the overall patient experience

What Were Looking For:

• Demonstrated leadership experience with a passion for coaching and developing frontline teams
• Strong customer service communication and interpersonal skills
• Ability to lead effectively in a fast-paced healthcare environment with competing priorities
• Experience managing quality productivity and operational performance metrics
• Knowledge of patient access operations including registration insurance verification and eligibility processes
• Strong problem-solving and conflict-resolution skills
• Bachelors degree (or equivalent combination of education and experience)
• Minimum of 3 years of relevant experience including at least 1 year in a leadership or management role

What Youll Gain:

• Leadership experience within a growing healthcare organization
• Exposure to patient access operations revenue cycle management and healthcare administration
• Opportunities to build and develop high-performing teams
• Experience collaborating with clinical operational and executive stakeholders
• Career growth opportunities within R1s leadership pathway
• A culture focused on innovation collaboration and continuous improvement

Why Youll Love This Job

Lead with Purpose

Every day youll empower team members who support patients during some of their most important healthcare experiences. Your leadership will directly influence patient satisfaction operational success and team engagement.

Drive Meaningful Results

Youll have the opportunity to improve quality streamline processes increase registration accuracy and contribute to the financial health of healthcare organizations.

Grow Your Leadership Career

From coaching employees to managing performance and driving operational improvements youll gain valuable leadership experience that prepares you for future advancement opportunities.

Make an Impact Across the Organization

Youll collaborate with patients frontline staff clinical teams and leadership to create better experiences and outcomes throughout the patient journey.

Join a Supportive Team

At R1 youll be surrounded by leaders and teammates who are invested in your success and committed to helping you grow professionally.

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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