Supervisor, Operations RJ Bank

Job Description Summary

Essential Duties and Responsibilities

• Performs supervisory activities including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff.
• Plans assigns monitors reviews evaluates and leads the work of associates operating in lower risk areas of the firm.
• Coaches and mentors subordinates identifies training needs and recommends development programs.
• Manages client escalations/complaints around service delivery.
• Interprets and applies organizational policies and procedures.
• Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow.
• Performs periodic reporting on work progress project completions and additional ad-hoc reporting as needed.
• Ensures effective coordination occurs within assigned work group and with other work groups.
• Performs other duties and responsibilities as assigned.

Knowledge of

• Concepts principles and practices of assigned functional area.
• Investment concepts practices and procedures used in the securities industry.
• Principles of banking and finance and securities industry operations.
• Financial markets and products.

Skill in

• Interpreting and applying policies and procedures.
• Establishing operational objectives.
• Implementing processes and procedures for efficient and timely work flow.
• Preparing management reports.
• Promoting effective coordination between work groups.
• Operating standard office equipment and using required software applications.

Ability to

• Plan assign monitor review evaluate and supervise the work of others.
• Coach and mentor others.
• Identify training needs and develop subordinates.
• Balance conflicting resource and priority demands.
• Partner with other functional areas to accomplish objectives.
• Facilitate meetings ensuring that all viewpoints ideas and problems are addressed.
• Incorporate needs wants and goals from different business unit perspectives into operational processes.
• Read interpret analyze and apply information from job-related publications.
• Incite enthusiasm and influence motivate and persuade others to achieve desired outcomes.
• Interpret and apply policies.
• Organize manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Communicate effectively both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Lead others in providing a high level of customer service
• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications

• None

Travel Required:

• No

Travel

Workstyle

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity) discretionary bonuses or commissions. This position is eligible for a benefits package that may include medical dental and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation holidays and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered visit .

At Raymond James our associates use five guiding behaviors (Develop Collaborate Decide Deliver Improve) to deliver on the firms core values of client-first integrity independence and a conservative long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture we honor value and respect the uniqueness experiences and backgrounds of all of our Associates. When associates bring their best authentic selves our organization clients and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.