Supervisor, NPI Service

Introduction: A Career at HARMAN Lifestyle

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Mark Levinson Revel Denon and Bowers & Wilkins
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect cutting-edge technology that elevates the listening experience

About the Role

The Service NPI Engineer supports new product introductions and end of life activities within Customer Service. This role ensures service readiness by coordinating spare parts developing service documentation leading training programs and partnering closely with Engineering Quality Procurement and external and internal service centers.

What You Will Do

• Partner with NPI Engineering and Program teams to align service readiness with product launch timelines and technical requirements.
• Provide designforserviceability input and identified early failure modes contributing to more reliable product deployments.
• Conduct prototype evaluations validated product performance and developed technical training content for internal and external service partners.
• Build initial sparepart structures in PDM and ERP systems (SAP) including critical part definitions min/max levels and lifecycle triggers.
• Ensure sparepart availability by collaborating with Procurement and Sourcing during prelaunch supply chain planning.
• Author service documentation troubleshooting workflows and repair guides for new hardware platforms.
• Manage sparepart endoflife activities ensuring alignment with finishedgood lifecycle strategies.
• Leverage project management tools to meet NPI deadlines deliverables and crossfunctional commitments.
• Lead service improvement initiatives using customer returns data field performance metrics and voiceofcustomer insights.
• Support global servicecenter certification programs and evaluate the effectiveness of technical training.
• Monitor key operational KPIs including service trends customer satisfaction and critical case resolution.
• Build longterm relationships with customers distributors and service partners to enhance service quality and customer experience.

What You Need to Be Successful

• Experience in Microsoft Office Suite
• Minimum 3 years of Experience
• Strong technical background in product design or development with experience in NPI processes.
• Knowledge of serviceability engineering service parts management or hardware support engineering.
• Experience with circuit board fundamentals digital signal processing (DSP) acoustics product debugging and repair
• Knowledge of service procedures training guides troubleshooting workflows and project management platforms
• Cross functional communication and collaboration
• Root cause analysis and structured problem solving through data decision making
• Process development and continuous improvement
• Training delivery and technical enablement
• Hardware lifecycle and service readiness planning

Bonus Points if You Have

• Bachelors / MSc degree in engineering or equivalent experience
• Experience working with ERP systems product data management and product lifecycle management
• Experience with CAD tools such as SolidWorks or similar platforms.

What Makes You Eligible

• You are willing to travel up to 20% if necessary.
• Ideally you live near Richardson Texas. Because this is a hybrid role commuting to our Richardson office will be required as necessary.

• Successfully complete a background investigation and drug screen as a condition of employment (post-offer).

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class products (JBL HARMAN Kardon AKG and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• Be Brilliant employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#NP1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.