Supervisor, IT

SPP is about more than power. Were about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing for the right reason in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from employer-paid short-term disability long-term disability and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

**PLEASE NOTE:** **SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.**

COMPENSATION INFORMATIONThe salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidates qualifications skills competencies experience and geographic location will all be considered during the hiring process.

Supervisor IT Salary range: $112240 $145810

Overview

The Supervisor IT provides direct leadership and supervision of the IT Data and Analytics teamencompassing data analytics storage engineering and backup strategywithin the Information Technology organization at Southwest Power Pool. Because data in the energy industry directly drives grid reliability operational efficiency regulatory compliance and long-term planning to help keep the lights on the Supervisor IT plays a critical role in ensuring this data backbone remains strong secure and future-ready. The Supervisor IT is responsible for managing the implementation and support of systems applications databases and infrastructure as applicable used by the Southwest Power Pool staff and its member companies with a specific focus on modernizing storage environments strengthening backup and recovery capabilities and protecting high-value enterprise data. Key responsibilities include planning and prioritizing the work followed by evaluating and managing the performance of direct reports to ensure specific project and/or support objectives are met on schedule.

Energized by solving complex data challenges and strengthening business resilience the Supervisor IT is expected to work with minimal supervision exercising good judgment in assigning tasks and priorities resolving issues and managing staff. They are expected to work closely with direct reports and other appropriate teams related to technical issues and projects helping to drive solutions that inform everything from daily operations to strategic infrastructure investments. Additionally the position may be called on to support SPP technical committees and working groups and may represent SPP and its member companies at NERC committees and working groups. Embracing autonomy high visibility and an environment that invests in innovation the Supervisor IT discusses development plans with their direct reports mentors technical professionals and manages individual performance through real-time coaching and periodic performance reviews.

Core Responsibilities

• Provide leadership management and direction to direct reports with minimal supervision. Foster team-building motivate staff to perform effectively and efficiently and provide frequent coaching. Ensure that direct reports understand their roles responsibilities job expectations work assignments and priorities
• Coordinate staff resource requirements and assignments with Project Management staff as well as with the other SPP departments with emphasis placed upon providing resource management for prioritized projects and initiatives. Ensure that all direct reports consistently have appropriate and meaningful assignments
• Oversee the day-to-day operation and maintenance of systems tools and infrastructure to ensure they are configured optimized and integrated to meet business requirements
• Coordinate appropriately and effectively to ensure smooth execution of projects from initiation to production implementation
• Ensure overall effectiveness and productivity of team including demonstration of outstanding effort in meeting deadlines and appropriate tracking of time by direct reports
• Ensure that all required project documentation is created effective and maintained
• Demonstrate commitment to improving and maintaining professional interdepartmental relationships across IT. Communicate appropriately in a timely manner with peers. Encourage teamwork throughout IT
• Establish and maintain effective working relationships with management and staff within SPP organizations supported by the department
• Maintain a competent understanding of the business and technical requirements of system(s) supported by the team
• Retain leadership skills necessary to effectively manage the team
• Document and communicate employee development plans for each direct report. Identify both professional and technical areas of focus accompanied with specific and measurable goals. Prepare and deliver individual annual staff performance evaluations on schedule. Manage employee performance to ensure success of projects and the employee
• Promote SPPs Mission Value Propositions Core Ideology Culture Drivers and Core Values as documented in the SPP Business Model. Lead by example in demonstrating these important characteristics
• Provide technical expertise to SPP committees and working groups as requested by the Vice President IT. May be called upon to facilitate or provide staff support for SPP committees and working groups. May be called upon to represent SPP at NERC or other committee and working group meetings
• Demonstrate a thorough understanding of SPP compliance requirements. Ensure that direct reports understand compliance requirements and that all compliance required activities are carried out
• Participate in budget development and forecasting processes
• Manage special projects as assigned
• Conduct regular touch-base meetings with direct reports to discuss development goals business goals and performance matters
• Provide real-time coaching on performance
• Conduct annual performance reviews

Qualifications

• Bachelors Degree in an Information Technology-related field or equivalent job-related experience Required
• 8 years of experience in Information Technology Engineering Project Management or a related field Required
• This position requires minimal (5-20%) travel

Preferred Qualifications

• Five (5) years utility industry experience
• Five (5) years of team leadership experience
• A variety of experience in Information Technology projects
• Certifications that would stand out are:
  • Azure Data Engineer
  • Associate Azure Solutions Architect Expert
  • Power BI Data Analyst Associate
  • AWS Certified Data Analytics
  • Dell EMC Proven Professional
  • Pure Storage FlashArray/FlashBlade certifications
  • Rubrik or Cohesity platform certifications
  • ITIL 4 Foundation

Other Requirements:

• Strong leadership skills
• Expert customer service and organizational skills
• Comprehensive knowledge of software and project life cycle methods and practices
• Flexibility and the ability to effectively manage constantly changing and multiple priorities
• Competent knowledge of operating systems system/application development and support and database management systems as applicable
• Competent knowledge of technical infrastructure and networking concepts and practices as applicable
• Expert troubleshooting problem solving and analytical skills
• Excellent written and oral communications skills
• Understanding of compliance with and enforcement of SPP Policies and Procedures
• Strong expertise in enterprise storage and backup systems
• Familiarity with critical infrastructure protection (CIP) standards audit requirements and established change-management processes
• Experience with Business Intelligence tools such as Power BI and Tableau

SPP is an equal opportunity employer that makes employment decisions without regard to race religion color national origin citizenship sex gender identity sexual orientation veteran status age disability status or any other characteristic protected by applicable law. Further SPP makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process please contact us atand let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

At SPP we believe in a culture of belonging. Learn more here:Culture of Belonging - SPP.

Required Experience:

Manager