Supervisor

Supervisor

• Supervise daily wheelchair assistance operations across airport terminals gates and baggage claim areas.

• Assign work schedules monitor staffing coverage and coordinate service requests to ensure operational efficiency.

• Ensure passengers requiring mobility assistance receive timely and professional service.

• Monitor employee performance and provide coaching training and development to wheelchair agents.

• Address escalated passenger concerns and resolve customer service issues professionally.

• Coordinate with airline personnel gate agents dispatchers and airport operations teams regarding passenger assistance needs.

• Ensure compliance with airport safety procedures TSA regulations ADA guidelines and company policies.

• Monitor operational metrics response times and service quality standards.

• Assist with hiring onboarding attendance management and disciplinary actions when necessary.

• Maintain accurate operational reports staffing records and incident documentation.

• Respond quickly to irregular operations including delays cancellations and high passenger volume situations.

• Promote a safe professional and customer-focused work environment.

• Ensure proper handling and maintenance of wheelchairs and mobility equipment

• Perform other duties as requested

Required Experience:

Manager