Supervisor, Health Information Management

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Job Summary

The Supervisor Health Information Management oversees and coordinates Health Information Management and revenue cycle operations across clinical physician and hospital settings to ensure accurate timely and compliant health information and reimbursement processes. This role provides leadership and operational oversight for deficiency management patient identity data integrity release of information vital records HIM operations vendor performance Epic workflow optimization staff supervision and data-driven performance improvement.

Primary Duties and Responsibilities

HIM Operational Oversight

• Oversee daily HIM and revenue cycle operations across clinical physician and hospital specialties.
• Direct execution of deficiency management patient identity data integrity release of information vital records and HIM operations.
• Monitor compliance accuracy timeliness and operational effectiveness to support reimbursement patient care and regulatory requirements.

Performance Monitoring Analytics and Reporting

• Analyze HIM productivity quality and compliance metrics.
• Review record content to identify data integrity trends and documentation risks.
• Monitor dashboards KPIs SLAs and performance benchmarks and prepare performance reports for leadership.

Workforce Supervision Training and Development

• Supervise HIM staff including productivity monitoring performance coaching corrective action when necessary hiring onboarding and training.
• Provide ongoing education and competency support to maintain a skilled and accountable workforce.

Resource Alignment and Workflow Optimization

• Coordinate and align staff resources and vendors across clinical physician and hospital areas.
• Standardize workflows to improve consistency and efficiency.
• Evaluate resource utilization and provide recommendations to optimize staffing and operational design.

Vendor Management and Quality Auditing

• Oversee vendor quality audits SLA compliance and performance metrics.
• Monitor vendor dashboards and reports and address quality and productivity variances through corrective action.

Epic Optimization Special Projects and Subject Matter Expertise

• Support Epic workflow performance improvement initiatives.
• Participate in special projects related to HIM.
• Serve as a subject matter expert and share results with leaders as needed to support best practices.

Additional Duties as Assigned

• Employee will perform additional duties as assigned within scope as defined and requested by leadership.

Travel

• Travel 10% to 25% may be required.

Work Type

• Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications

Education

• High school diploma or equivalent.

Experience

• 4 years of experience in healthcare Health Information Management revenue cycle or a related field.

Knowledge Skills and Abilities (Required)

• Epic experience.
• OnBase experience.
• Knowledge of HIM and revenue cycle operations across clinical physician and hospital settings.
• Ability to supervise staff monitor productivity coach performance and support training.
• Ability to analyze productivity quality compliance KPI SLA and performance data.
• Knowledge of deficiency management patient identity data integrity release of information vital records and HIM operations.
• Vendor management quality auditing workflow optimization and reporting skills.

Preferred Qualifications

Education

• Bachelors degree in healthcare or a related field.
• Experience 6 years of experience in HIM supervision revenue cycle operations vendor management and Epic workflow optimization.
• Previous leadership experience.

Knowledge Skills and Abilities (Preferred)

• Professional certification in revenue cycle RHIA RHIT CPC CCS CEHRS or CHDA preferred.
• Epic EMR experience Epic certification or Epic proficiency preferred.
• Experience with vendor SLA monitoring quality audits and performance dashboard reporting.

PHYSICAL REQUIREMENTS (Light): Duties require little or no exertion of physical effort; little to no standing walking lifting carrying or pushing; occasional sitting; close eye work including computers typing reading and writing. Physical demands may vary depending on assigned work area and tasks. ENVIRONMENTAL FACTORS Environmental conditions may vary depending on assigned work area and tasks. Exposures may include but are not limited to: blood-borne pathogens bio-hazardous waste chemicals/gases/fumes/vapors communicable diseases electrical shock floor surfaces hot/cold temperatures indoor/outdoor conditions latex lighting patient care/handling injuries radiation and shift work. Travel may be required. Use of personal protective equipment may be required depending on work area and tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.