Supervisor

The primary duty of the Ocean Export Supervisor is the management of daily operations within the Ocean Export department requiring the exercise of discretion and independent judgment with respect to matters of significance. The Ocean Export Supervisorwill also organize the department to ensure excellent customer service and maintain addition they will set appraise and measure individual and team performance standards and productivity. Also required is to manage staff development through active recruitment training and quality management activities. proactive customer service for all clients handled by department. Perform all duties correctly cost-efficiently and within Company standards.

Role and responsibility:

Provide responsible supervision and control for all department activities

Work with Branch Manager to establish longand short-term business plans objectivesand goals for department

Manage profitability and growth of department. Review and reconcile all management and financial reports for department. Prepare and analyze financial reports budgets expense reports and forecasts for department

Manage periodic process reviews for each client; maintainperformance statistics

Manage staff development through recruitment and training efforts

Appraise worker productivity and performance by conducting performance reviews for all staff within department with respect to recommending promotions or other status changes

Investigate and resolve all employee performance problems promptly and in direct accordance with the Human Resources policies of the Company

Adhere to all company policies procedures and guidelines such as Code of Conduct assigned work schedules and attendance requirements

Effectively manage any issues that arise within scope of responsibility

Identify and communicate to Branch Manager any unresolved issues or risks before they materially impact DSV

Work closely with other departments to deliver a high level of service to customers

Develop relevant metrics to measure department performance

Perform other duties as assigned

People Management:

Lead and manage Export team through influence and persuasion

Collaborate closely with regional and local staff to coordinate department activities

Provide proper guidance and coaching to teams

Deliver results by leveraging the skills of the right people at the right time

Lead resolution of difficult issues through effective negotiation tactics

Maintain a high degree of motivation in team to retain focus on providing the highest levels of customer satisfaction

Provide ongoing growth and development opportunities for team members

Provide input for team member performance reviews on a regular basis

Work well in a global environment where client business can span multiple continents

Work effectively via phone email and web conference

Excellent verbal communication skills and past customer service experience are as work includes extensive phone contact with carriers and other parties concerning the export process

Excellent written communication skills to compose letters and email regarding logistics problems and proposed resolutions. Must have the ability to edit and proof business correspondence and reports for accuracy and clarity

The ability to organize prepare and assemble documents or reports containing data from several sources

The ability to use Company-standard software for word processing and spreadsheets etc. to generate more elaborate reports chartsand graphs as applicable

The ability to analyze complex details to resolve complex shipping issues for clients

The ability to deal effectively in a supervisory capacity using tact diplomacyand negotiation skills. Proven effective supervisory skills in the area of staffing training and succession planning are

Qualifications and requirements:

Bachelors Degree of Equivalent preferred

Emerging track record driving revenue growth

Demonstrated strategic thinking skills

Excellent creative problem solving and analytical skills

Excellent judgment and initiative

Demonstrated leadership people and process management skills

Excellent verbal written and visual/presentation communication skills

Excellent relationship-building skills

Excellent listener

Demonstrated ability to work in an international environment must work well across multiple units across the company

Both a team builder and a team player

Must work well under pressure as a self-starter handling multiple tasks ability to work across many accounts projects and/or issues and prioritize effectively

Internally motivated self-starter with ability to plan organize and establish priorities to meet goals and achieve results

High Integrity