Supervisor, Global Professional Education Operations

The Supervisor Global Professional Education Operations supports the development and execution of global professional education initiatives in partnership with the Head of Professional Education. This role is both a people-leadership and operational position: the Supervisor leads and develops the Professional Education Coordinators and Grants Coordinator while serving as the primary crossfunctional liaison among internal stakeholders external vendors and healthcare professionals (HCPs).

A critical focus of this position is ensuring compliant HCP engagement operational excellence and accurate reporting in accordance with company policies and global regulatory requirements. The role spans team leadership and development education program execution HCP contracting and compliance vendor and budget management and analytics and reporting. The Supervisor is responsible for building a high-performing compliance-minded team that can scale with the growth of the professional education function.

Team Leadership & People Management

• Lead manage and develop the Professional Education Coordinators and Grants Coordinator including coaching workload allocation goal setting and performance management.
• Build team capability and foster a culture of operational excellence accountability and compliance across the professional education function.
• Serve as a trusted operational partner to the Head of Professional Education providing visibility into team performance program status and emerging risks.

HCP Engagement & Compliance

• Manage the Global HCP Nomination process assessing business needs and vetting nominations for professional education activities.
• Assign hourly rates and issue HCP contracts in alignment with Fair Market Value (FMV) processes and companyapproved tools.
• Oversee HCP contracting credentialing contract amendments and Statements of Work (SOWs).
• Partner closely with Medical Affairs Commercial Marketing and Corporate Training teams to ensure compliant HCP engagement in accordance with established guidelines.
• Ensure accurate and timely Sunshine Act data collection and reporting.

Professional Education Programs

• Collaborate with crossfunctional partners to plan and execute peertopeer education programs including:
  • Inperson programs at society meetings and tradeshows
  • Virtual and hybrid webinars
• Manage nonCME sponsorships and product support or contribution requests.
• Oversee the execution of the CSI Grants Program.
• Coordinate residency training programs and other educational collaborations.

Professional Education Tools & Assets

• Oversee the procurement deployment and utilization of simulation trainers and other educational tools.
• Coordinate logistics tracking and inventory management for all professional education training assets.

Budget & Financial Management

• Support Annual Operating Plan (AOP) development and ongoing budget tracking for professional education programs.
• Manage invoice processing and Purchase Order (PO) creation using D365 and other financial systems.

Reporting & Analytics

• Deliver data analytics related to professional education programs including stakeholder and learner engagement metrics.
• Deploy Qualtrics surveys to capture customer feedback and educational insights.
• Analyze results and present actionable recommendations to internal stakeholders to support continuous program improvement.

Relationship & Vendor Management

• Serve as the primary point of contact for key external vendors (e.g. Conexiant Chamberlain Surgical Modeling Solutions Deloitte).
• Build and maintain strong relationships with healthcare professionals and thirdparty vendors ensuring performance meets contractual expectations and program objectives.

Additional Responsibilities

• Manage customer visits to the CSI campuses including scheduling and onsite coordination.
• Support additional professional education initiatives as required.

Required

• Bachelors degree required
• 7 years of progressive experience in professional education medical education operations medical affairs operations or healthcare marketing
• 2 years of direct people-management experience including coaching and developing team members
• Experience in medical devices life sciences or biopharma
• Strong working knowledge of HCP compliance Fair Market Value (FMV) Sunshine Act / Open Payments reporting and HCP contracting processes
• Experience managing vendors budgets and crossfunctional stakeholders
• Demonstrated project management and organizational skills

Preferred

• Advanced degree (e.g. MBA MS) or project management certification (e.g. PMP)
• Familiarity with global education programs and international HCP compliance frameworks (e.g. AdvaMed Code MedTech Europe)
• Experience using D365 Qualtrics or comparable enterprise systems
• Experience supporting grants programs CME/non-CME sponsorships or medical society partnerships

Why Join Us

This role offers a unique opportunity to shape and operationalize global professional education initiatives at the intersection of commercial excellence medical integrity compliance and innovationwith direct visibility to senior leadership and meaningful impact on clinician education and patient care.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability please contact us at

As an employee of CooperSurgical youll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role.The good faith estimate of the salary range for this role is $72412 to 103446. The actual amount offered is determined by a number of factors including but not limited to location skills and experience.