Supervisor Front Desk

Extraordinary People Exceptional Benefits:
Day 1 Health Benefits Eligibility: Excellent health care options including medical dental and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing

As a Front Desk Supervisor you would be responsible for performing your positions responsibilities and driving company success through performing the following activities to the highest standards:

This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable ordering and special projects.

• Coordinate the Front Offices daily operations by assisting guests with check-in and out providing support to staff with any questions or guest situations.
• Register guests into the computer verifying reservation address and credit information.
• Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
• Responsible for training and direction of new department Team Members.
• Provide ongoing training and support to the team.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
• Assign specific tasks to subordinates relative to credit missing addresses registration cards posting charges and overall cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of all guests opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift
• Other duties as assigned by management.
• Regular attendance in conformance with the standards which may be established and revised by HGVC from time to time is crucial to the successful performance of this position.
  

Other duties include:

Serve as Resort Coordinator
Handle Accounts Payable preparing bills to be paid by accounting.
Order all Resort Supplies
Special projects as requested by Resort Director or General Manager

What will I be doing

As a Front Desk Supervisor you would be responsible for performing your positions responsibilities and driving company success through performing the following activities to the highest standards:

This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable ordering and special projects.

• Coordinate the Front Offices daily operations by assisting guests with check-in and out providing support to staff with any questions or guest situations.
• Register guests into the computer verifying reservation address and credit information.
• Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
• Responsible for training and direction of new department Team Members.
• Provide ongoing training and support to the team.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
• Assign specific tasks to subordinates relative to credit missing addresses registration cards posting charges and overall cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of all guests opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift
• Other duties as assigned by management.
• Regular attendance in conformance with the standards which may be established and revised by HGVC from time to time is crucial to the successful performance of this position.
  

Other duties include:

Serve as Resort Coordinator
Handle Accounts Payable preparing bills to be paid by accounting.
Order all Resort Supplies
Special projects as requested by Resort Director or General Manager

What are we looking for

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members. To fulfill this role efficiently you must possess the following minimum qualifications and experience:

• High school diploma/GED
• Prior related experience
• Ability to read analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict think on their feet influence and mentor others.
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associates Degree/College
• Voice Certified
• 3 Years of related experience
• Prior management/supervisory experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

We offer an excellent benefits package to our full-time Team Members that include medical dental and vision insurance a 401K plan Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform crucial job functions and receive other benefits and privileges of employment. Please contact us to request an accommodation.