Supervisor, Field Service

Overview

At JBT Marel Corporationwhat we do matters we know that the contribution of our employees leads to the success of our business.

Ourpurposeis to transform the future of food; this guides ourvisionof being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Ourvaluesshow who we are at our best. As weCreate with Collaboration Serve with Integrity Grow with Excellence and Advance with Innovation.

JBT Marel is seeking a skilled Field Service Supervisor to join our team. This role is responsible for assisting the Sr. Service Manager in the supervision of the Field Service Team for the Madera FTNON and FPT product lines for JBT Marel. You will be used to go to customers sites at times and help lead larger projects if necessary complete project bid walks site assessments and reviews for the quoting process. You will take an active role for scheduling billing quoting and NTO projections. You will also back up the Field Service Manager while they are out of office. Help manage Safety KPIs as well as the Technician Skills Matrix and perform all duties as listed in the job description.

Responsibilities:

• You will be responsible for assisting in the further development expansion and support of the service and installed base associated with the Madera/FTNON/FPT product lines in North America.
• Serves as the initial point of contact for service technicians and customers to supply technical expertise and/or obtain engineering and/or further sales support. Assists with logistics including travel and obtaining additional parts tools equipment etc.
• Responsible for all FSE scheduling activities associated with servicing the needs of the customers and installed base in NA. Directs service personnel attendance for normal calls for service breakdowns service contracts shop assistance leased equipment calls/support rebuilds/overhauls inspections/audits installation projects and training. Ensures best match of individual capabilities to call/project requirements.
• Supervise our Field Service Engineers on control of hours and expenses.
• Supervise team administrative personnel and their duties.
• Assist with the competence management process by maintaining records relating to FSE skill assessments training activities recording problems and corrective actions planned.
• Contribute to improvements in internal processes standards and designs to ensure the efficient development of systems and products to meet our customers and our business expectations. Participate in all continuous improvement initiatives in areas of responsibility.
• Participate in and/or schedule and hold regular conference call(s) with Operations to follow up on activities initiatives and projects to improve the support of the management engineering back-office staff Helpdesk etc.
• Serves as on call coordinator of technical service support between the customer and the service technician and ensures all requests are followed up in a timely manner.
• Assist with all customer satisfaction initiatives and feedback and help develop strategies actions and/or activities to improve
• Lead by example identify/recognize and take corrective actions to ensure safe work behaviors conditions and/or practices are occurring on a daily basis amongst the team.
• Adhere and make sure team adheres to JBT Marel operating policies and code of ethics. This includes compliance with JBT Marels off-site safety policy and all other safety policies and procedures as trained on.
• Actively progress industry and JBT Marel product offering knowledge base and associated skills. Attend appropriate training or industry events to stay informed of and make good use of new technology products and personal development opportunities.
• Review and approve FSE service reports timecards and expenses reports. Perform/manage other administrative tasks as required by the position (i.e.: collect POs open/close projects billing collections absorption reporting etc.)
• Meet with potential customers as needed to determine needs along with recommending solutions. Be recognized as a technical leader and offer significant contributions to a variety of problems and/or projects.
• Help manage customer complaints and warranty requests. Help develop processes to ensure follow-up happens on a timely basis.
• Align with the Service Manager and Regional Sales Manager(s) to assist in the development and profitable growth of the Madera/FTNON/FPT business in NA.
• Manages plans and schedules customer courtesy calls (sales assist) to promote JBT Marel equipment parts and services.
• Ensures signed sales contracts and/or service provider contracts are in place for applicable service projects.
• Actively participate in customer visits and ensure customer base is touched multiple times per year. Understand and document installed base and other potential customer opportunities. Help develop plans to win more business from existing and potential future installed base.
• Prepare written information documentation or reports as needed. Service call reports will be required for every customer visit.
• Keenly focus on improving the customers experience in doing business with JBT Marel and expect the same from colleagues.
• Participate in onsite customers events and visits.
• Ensure that service trip costs and schedules are met.
• Indirectly responsible for assisting with managing the AM inbound and sales forecast for the regional product line.
• Will be indirectly responsible for day-to-day coordination coaching/developing/training and providing technical directions to FSEs.
• Indirectly responsible for managing department budget employee timecards and expenses.
• Other duties as assigned by your manager.

Travel & Location

You will be remote and travel up to 50% of the time.

Why work at JBT Marel:

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical Dental life insurance short-term and long-term disability family leave vision coverage and a matched 401(k) plan.

Commitment to Diversity: Diversity Equity Inclusion and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful focused and sustained effort to work towards our DEIB goals is not just a principled choice but also a business imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools including artificial intelligence (AI) to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people and AI is not used to make hiring decisions independently. We are committed to fair consistent and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race color religion national origin sex sexual orientation gender identity age disability veteran status citizenship or any other characteristic protected by applicable federal state or local laws. At JBT Marel we apply this policy to all our employment practices including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation benefits and training. We make hiring decisions based solely on qualifications merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process please contact JBT Marel at .

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