Supervisor, Field Service (ChromatographyMass Spec)

Work Schedule

Environmental Conditions

Job Description

Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures to protect the environment and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals.

Division:

Our company offers a comprehensive range of lab services support and supply management in one place. Our outstanding people can customize solutions to meet business needs whether they require service for one instrument or support for all lab needs.

To deliver service solutions without boundaries programs are offered for all instruments equipment and laboratory supplies regardless of vendor. As a laboratory partner Thermo Fisher Scientific provides researchers what they need when they need it to improve their ability to focus on science and drive innovation. Let our expertise complement yours.

Location:

This position will be remote and focus primarily on NY and NJ.

Description:

As a Field Service Supervisor you will lead all aspects of field service support customer relationship management and provide direct feedback to our Team. You will collaborate with multiple Service Teams to deliver technical expertise to customers ensuring happiness and achieving high-quality results.

Requirements:

• Minimum Education Requirement BS and/or graduate degree in Sciences Engineering Electronics or equivalent experience.

• Experience with development of a team or colleague mentoring preferred.

• Manage and develop a team of highly skilled engineers.

• Facilitate develop and strengthen customer satisfaction.

• Maintain team schedule track service calls assist management of parts inventories and drive company revenue.

• Support your team in solving and diagnosing customers issues by applying instrument performance reports field representative documents and diagnostic reports.

• Coordinate problem resolution with factory engineering customer service and other personnel to expedite repairs.

• Report technical problems and trends affecting future design production service and maintenance processes and recommend modifications to eliminate future problems.

• Provide a communication link between the customer and the company to help ensure that effective service is provided.

• Assure the timely and accurate completion of quality training service reports expense reports company provided car maintenance and mileage reporting and other administrative tasks of your team.

Knowledge Skills Abilities:

• Must have valid driver license.

• Ability to travel overnight within regional territory monthly.

• Ability to work outside regular business hours and/or on-call work.

• Intensity focus and determination to drive success.

• Strong organizational skills and attention to detail.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Manager