Supervisor, Field Operations
Job Location:
Hampton Bays, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Welcome!
Manages production of all field employees who are installing maintaining and servicing residential equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs assists technicians with unusual or difficult assignments trains and coaches employees ensures that safety rules and practices are followed and conducts quality-control checks on completed work. As needed due to staffing and customer needs performs service maintenance and installation work. Work is performed under the direction of the Branch Manager.
Key Responsibilities:
- Work directly with RSCs and Managers to schedule and communicate install availability
- Manage the production schedule- monitor upcoming work to be performed in order to schedule andassign technicians and/or crews to maximize productivity and to meet the needs of the customer
- Create job folders to be sure warehouse supervisor and technicians are prepared for upcominginstalls
- Process Job folders after install completion- Line item all POs enter all equipment serial numbersinto Stars ensure accurate Job Pay Worksheets and Warehouse pull sheets verify completion of allon-site paperwork and customer signatures
- Collect correct and submit timesheets; Timestamp all tickets in Stars
- Verify all jobs have had permits pulled and file all permits accordingly
- Work with 3rd party vendors and coordinate with customers to ensure any damages incurred duringinstall are handled to the customers satisfaction
- Track technician performance- Monitor for areas of improvement and reward technicians for goingabove and beyond
- Be available by phone during evening and weekends to ensure all install operations are runningsmoothly and weekend sales get scheduled as needed
- Monitor shipping/ receiving and perform monthly inventory of equipment and parts to ensureaccuracy of department budgets
- Participate in new hire interviews to ensure proper staffing
- Conducts regular meetings with technicians and helpers on such matters as reviewing pastperformance and areas of concern; conducting training on lead generation; customer service andcompany products and services; reinforcing safety rules and practices and current and future goalsand objectives
- Conducts quality-control review of assessments of completed work performed to ensure work isperformed in accordance with company practices and processes expected workmanship andefficiency and effectiveness
- Trains employees on company processes and procedures and safety rules and practices
- Responsible for delivery of excellent customer service and sustaining high levels of customersatisfaction
- Ensures company property vehicles and tools are being used maintained and properly accounted for
- Represent the company professionally honestly and ethically in all business matters and activities
- Ensures that the company vehicles are properly stocked that defective warranty parts are returned to
- the Branch and that vehicle standard stock is ordered/replenished as needed. As needed completes
- material requisition forms and other related administrative activities
- Demonstrates leadership to the field staff in the areas of customer focus and customer service;following company policies procedures and safety guidelines
- Reviews and monitor upcoming work to be performed in order to schedule and assign techniciansand/or crews to maximize productivity and to meet the needs of the customer
- Conducts regular meetings with installers and helpers on such matters as reviewing past performanceand areas of concern; conducting training on lead generation; customer service and company
- products and services; reinforcing safety rules and practices and current and future goals andobjectives
- Serves as a resource to the sales staff on technical issues regarding products and services
- Assists the Branch Manager with administrative tasks and other duties as needed or assigned
- As needed to meet customer needs performs service maintenance and installation work
- Performs similar/other duties as needed or assigned.
Qualifications:
High school diploma or GED with additional training in HVAC with NATE certification preferred.
Fiveyears experienceservicing or installing residential heating air conditioning and ventilationequipment.
Must possess all valid licensing or certification as required by federal state provincial or localgovernmental laws or regulations for the geographical work area.
Demonstrated basic leadership skills.
Demonstrated ability to train others in technical skills and effective customer service.
Effective communication skills to communicate with customer and resolve customerissuescomplaints or concerns.
Effective and efficient time-management and organizational skills.
Advanced skills in servicing residential heating air conditioning and ventilation equipment as well asrelated accessories.
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
Proficient and able to operate all necessary tools and equipment to perform various service projects.
Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems withelectricalrefrigerant and duct systems on residential HVAC equipment.
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys onall residential systems with no supervision.
Proficient and able to install a basic duct fitting.
Advance skills in troubleshooting and repairing electronic air cleaners refrigeration systems hotwater systems steam boiler systems humidifiers and related equipment with no supervision.
Ability to calculate heat gain and loss on residential buildings using approved methods.
Valid drivers license with acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basementsand crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouchand/or crawl.
Natural or corrected vision to see and focus for close distance peripheral vision with normal depthperception.
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.
What Do We Offer You as a Service Experts Employee
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance for you and options you can elect for your family
- Short-term and Long-term disability insurance options that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice pet insurance health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Minimum Experience: 4 years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience:
Manager
About Company
Service Experts has been a home service provider since 1996. HVAC, plumbing, electrical, and more, we're the experts you can count on. Find your location now!
