Supervisor, Factory Service Engineer

Supervisor Factory Service Engineer

Full Time Direct Hire

Monday-Friday 7am-4:30pm or 6pm-6am (5 Days On/5 Days Off)

Bridgewater NJ

$60-70/hr

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We are seeking an experienced hands-on Supervisor Factory Service Engineer to lead the Night Shift Factory Service Engineering team at our Bridgewater NJ Smart Factory.

This role is responsible for supporting the reliability performance and GMP compliance of our cell therapy manufacturing equipment and associated process equipment. The Supervisor will provide day-to-day leadership to Factory Service Engineers responsible for preventive maintenance corrective maintenance calibration repair troubleshooting qualification retrofits upgrades and End of Line testing.

This is a hands-on leadership role requiring strong technical troubleshooting skills GMP equipment support experience and the ability to mentor and manage a technical team in a fast-paced mission-driven manufacturing environment.

Key Responsibilities

• Supervise daily Night Shift Factory Service Engineering activities including workload planning shift coverage scheduling mentorship and performance feedback.
• Serve as the primary technical escalation point for complex equipment failures troubleshooting issues and maintenance challenges during Night Shift.
• Oversee preventive maintenance corrective maintenance repairs calibrations retrofits upgrades qualifications and End of Line testing on Cell Shuttle and process equipment.
• Ensure all maintenance and service activities comply with GMP standards regulatory requirements SOPs and internal procedures.
• Review and approve maintenance documentation equipment logs and CMMS entries for accuracy and completeness.
• Partner with Quality Manufacturing Engineering Procurement and Inventory teams to support compliance uptime parts availability vendor coordination and issue resolution.
• Lead or support equipment-related Change Controls CAPA investigations and deviation reports.
• Author review and maintain SOPs and Work Instructions for maintenance and service activities.
• Ensure tools and test equipment are properly maintained calibrated and safe for use.
• Drive continuous improvement initiatives to reduce downtime improve reliability and increase service team efficiency.
• Facilitate shift handovers and escalate critical equipment issues to the Manager Factory Service Engineering.
• Support onboarding technical training and ongoing development of Factory Service Engineers.
• Participate in and help manage the after-hours on-call rotation through PagerDuty.
• Stay current on GMP best practices equipment advancements and industry trends to support team development and operational excellence.

Requirements

• Bachelors degree or equivalent experience in Engineering or a related technical field.
• 5 years of experience in a GMP manufacturing environment preferably in cell therapy biopharmaceuticals or advanced biomanufacturing.
• 2 years in a lead senior or supervisory role overseeing technical or engineering personnel.
• Strong understanding of GMP regulations and quality standards related to cell therapy or bioprocessing equipment.
• Experience serving as a technical or service lead on multi-subsystem equipment installations and qualifications.
• Strong troubleshooting and repair experience with complex automated manufacturing equipment.
• Ability to read and interpret technical documents schematics and engineering drawings.
• Experience using a CMMS and maintaining accurate maintenance documentation.
• Strong organizational prioritization communication and documentation skills.
• Proven ability to lead coach and develop team members in a fast-paced operational environment.
• Ability to collaborate effectively with Quality Manufacturing Engineering Procurement Inventory and other cross-functional teams.
• Detail-oriented compliance-focused and committed to high-quality standards.
• Must be able to work full-time Night Shift including weekends and holidays as required to support business needs.
• Must be onsite at the Bridgewater plant; onsite attendance is an essential function of the role.
• Must be able to lift and carry up to 50 lbs.
• Strong verbal written organizational presentation and interpersonal skills.
• Demonstrates self-awareness integrity authenticity and a growth mindset.

Nice to Have

• Experience with PLC automated control systems.
• Experience with 6-axis robots.
• Experience working safely with 208V high-voltage systems.
• Experience with Blue Mountain CMMS.
• Prior supervisory experience in a cell therapy or advanced biomanufacturing facility.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age ethnicity gender nationality religious belief or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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