Supervisor, Dispatch, Road Transport US

Summary

At DSV Road Transport The Supervisor transport operations coverage will oversees Manassas VA operations dispatch functions and driver management for the assignedregion. This role ensures safe compliant and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities supports drivers collaborates with safety and maintenance teams and acts as the site lead in the Managers absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

• Serve as back-up to the Manager providing operational leadership Mon-Fri

• Lead coach develop and schedule dispatchers and operators for weekendoperations.

• Ensure freight assignments routing and driver dispatch are executed safely and efficiently.

• Oversee route planning driverutilization Hours of Service (HOS) compliance and timeline adherence.

• Communicate with customers brokers and internal teams to ensure on-time pickups and deliveries.

• Monitor and improve operational KPIs (on-time% driverutilization deadhead dwell time).

• Support driver performance management including service issues attendance and safety compliance.

• Coordinate with maintenance to ensure equipment availability and readiness.

• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.

• Lead dispatch huddles operational updates and communication with drivers and support staff.

• Address escalations quickly and effectively to ensure weekend operational continuity.

• Work with Road Management to support productivity targets and dispatch reporting.

• Partner with Sales to support customer retention andidentifyoperational opportunities.

• Assistwith settlement disputes documentation accuracy and load tracking issues.

• Performadditionalduties and special projects as assigned.

Supervisory Responsibilities (if any)

• Oversee drivers dispatchers and operational support personnel assigned to extended coverageoperations.

• Approve timesheets PTO requests and daily schedule assignments.

• Conduct coaching feedback and performance evaluations.

• Support corrective actions in coordination with Road Management.

• Participate in interviewing and hiring decisions for operators and dispatch roles.

• Maintain a positive work culture and ensure compliance with company policies.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED.

• 3 years of transportationlogistics or dispatch operations experience.

• 2 years of experience supervising drivers dispatchers or fleet operations.

• Strong knowledge of DOT FMCSA and HOS regulations.

• Experience using TMS systems ELDs routing tools and load tracking systems.

• Strong communication leadership and problem-solving skills.

• Ability to lead operations during non-standard hours (weekend/transition days).

Preferred Qualifications

• Bachelors degree in Supply Chain Business Logistics or related field.

• 5 years of transportation operations or dispatch experience.

• 3 years supervising teams ina logisticsor trucking environment.

• White glove last-mile or VAD delivery experience.

• Freight brokerage experience.

• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.

• Capability to work under time and quota pressures.

• Analytical mindset tooptimizeand keep the supply chain running in a world of change

• Accustomed to working in a fast-paced dynamic environment.

• Demonstrates commitment and results-orientation strives to maximize account performance and achieve growth targets.

Language skills

• Business fluent in English

• Preferably good command of local language

• Bi-lingual a plus

Computer Literacy

• Highly proficient in Microsoft Office Software (Excel Word PowerPoint and others)

• Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land air or sea as needed.

Work Environment

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment isusually lowto job is performed in an office environment

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.