Supervisor, Customer Service

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating ventilation air conditioning and refrigeration (HVACR) markets.

Beginning over a century ago Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10000 employees located throughout North America South America Europe and Asia.

AtAllied Air Enterpriseswereproof of how effective good people can be.Wevebased our entire business on hiring talented dedicated professionals and giving them the resources they need to thrive. Having the right people can elevate the attitude ideas quality and commitment of any facility andwereproud to say our employees do so every day.The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees creativity and their desire to improve the world.We believe they help create products that are better for homeowners better for the environment and better for the professional dealers who install them every day.

Allied Air Enterprises is a separate division of Lennox International with corporate headquarters manufacturing and distribution facilitieslocatedin South Carolina.Werecommitted to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air we expect a lot from one another.Itsan environment built on principles of collaboration mutual success and transparency with the goal of growing our business through the success of our customers and people.Soundlike the kind of team for you

As a first-line supervisor the person in this positionis responsible forthe day-to-day operations of a team of representatives thathandlescustomer service inquiries and problems via the telephone and sometimes e-mail.

The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies.

Duties include but are not limited to:

• Plan directsuperviseand evaluateworkflow.

• Direct and coordinate staff involved in a variety of activities such as order processing consumer relations sales support reviewing warranty claims and problems processing customer returns and exchanges and expediting service and repairs.

• Coordinate work activities to achieve the volume expected to meet operational requirements.

• Recognize and recommend operational improvements.

• Coordinate information with staff such as changes in product availability deliveryschedulesand the like.

• Respond to customer inquiriesregardingstatus of ordersserviceand repairs.

• Investigate and resolve critical productionshippingand scheduling problems.

• Provide special pricing for non-standard items.

The supervisor may monitor the performance of staff members according to established monitoring standards.The person in this position may also be called upon to approvespecial price concessions quotes bid allowances or adjustments make hiringdecisionsand conduct performance appraisals.

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 5yearsrelated experience.
  
• Excellent written and verbal communication skills including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks stay organized andfocusedon details.
• Requires extensive knowledge of the organizationproductsand services.
• May require advanced problem solving.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Must be able to trainevaluateand direct the work of assigned employees.

Compensation:This is a salaried exempt role. The starting salary range for this role and market is between $66000 - $86100annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 14 paid holidays and 1 floating holiday per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.