Supervisor, Customer Service

Customer Service SupervisorLocation: Florence SCPosition SummaryWe are seeking an experienced Customer Service Manager to lead our Florence Customer Service team and manage key customer accounts. This role is responsible for supervising Customer Service Representatives ensuring exceptional customer support driving continuous improvement initiatives and serving as a liaison between customers and internal ResponsibilitiesLead coach train and develop the Customer Service daily customer service operations and support escalated customer key customer accounts and ensure a positive customer to customer inquiries regarding orders pricing products and order management activities including quotes inventory verification and customer with Sales Production Logistics and Cost Estimating to deliver solutions and maintain customer customer service metrics and develop reports to improve performance and continuous improvement initiatives to increase efficiency and service School Diploma or GED required; Bachelors degree preferred.4-5 years of customer service management or leadership leadership coaching and team-building communication organizational and problem-solving to manage multiple priorities in a fast-paced with Continuous Improvement or Lean principles is a Were Looking ForA customer-focused leader who can motivate and develop a relationship-building skills with customers and internal to balance customer needs with company -oriented mindset with a focus on continuous our team and help drive exceptional customer service while building strong customer relationships and a high-performing team.