Supervisor, Community Resource Center

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patient-centered whole-person care. Our unique full scope team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties Participation in NHSC & NCLRP loan forgiveness programs

What We Are Looking For

The Community Resource Center is a unique department at SAC Health that aims to address health inequities within the community such as lack of access to care food insecurity homelessness and housing challenges among many other issues in the San Bernardino region. All staff of the department is required to have basic knowledge of the Social Determinants of health and its impact in underserved communities. Under the direction of the Manager Community Resource Center the Supervisor oversees the activities of the staff to ensure prompt patient services and planning of community events; provides general supervision and direction for the CRC staff with intake registration patient flow referrals and programs. Assists with the day-to-day operation of the department. This position will oversee the CRC programs and events. Duties will include but not limited to organizing and overseeing information and resources provided by staff to the community; collecting information analyzing and communicating information to accomplish goals as outlined by the department head.

Schedule: 4 days per week 10 hours per day Tue-Fri 7:00am-5:30pm 30min Lunch Location: SBC Clinic San Bernardino CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Oversees the activities of the Program Coordinators and CRC staff to ensure prompt and courteous patient services.
• Monitors the day-to-day flow of information within the department and flow of program demands to ensure consistency and quality client-centered services. Provides support to staff in the absence of program manager
• Provides general supervision and direction for CRC staff and monitors patient flow patient check in and resolves patient issues.
• In partnership with CRC Manager assists in the recruitment hiring and training of staff and manages staff performance in accordance with department and organization policy.
• Coordinates case conferences department and multi-disciplinary team meetings as needed.
• Assesses the needs of the work team to determine the efficiency and effectiveness.
• Ensures staff completes proper documentation within specified time-frame as stated in policy. Reviews staff case notes for accuracy and detail on a regular basis.
• Assists with interviewing and hiring new candidates.
• Works effectively and builds relationships with all departments.
• Assists the CRC Manager with reviewing and implementing departmental protocol changes.
• Assists the CRC Manager in identifying program grants for the department. Works with Operations Project Manager and Grant Writer to identify grants and donations to serve the community.
• Oversees scheduling of employees evaluates performance resolves patient and staff complaints; Coordinates registration operations as strategically defined by the CRC Director or Manager Position requires driving between clinic locations; must have a reliable vehicle valid
  drivers license and auto insurance.
• Other duties as outlined in the official job description.

QUALIFICATIONS:

• Education: AA Degree in related field required. Bachelors Degree in Public Health Social Work Human Services or other related field preferred.
• Licensure/Certification: Valid California drivers license and auto insurance. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: Minimum 3 years of supervisory experience and 3 years of experience working with the community and developing health and social work related
  programs required. FQHC knowledge and medical terminology helpful.
• Essential Technical/Motor Skills: The ability to use project planning software spreadsheets and word processing software; input data typing copying and effective use of the telephone. Experienced with Microsoft Outlook Excel PowerPoint and Publisher.
• Interpersonal Skills: Strong planning problem solving documentation and organizational skills. Ability to analyze and interpret data analyze and interpret processes and needs; define problems and solutions. Able to manage time effectively and plan and implement objectives effectively. Ability to maintain a professional attitude in difficult situations and communicate effectively. Understands needs of clinic and works well in a team environment. Must have the ability to be assertive. Demonstrate leadership skills. Ability to balance administrative responsibilities client needs and task management skills are required. Organized and detail oriented. Good presentation skills. Excellent communication skills.
• Essential Mental Abilities: Ability to problem solve critical think and provide assistance in managing escalated issues as needed.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) Retirement - up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Required Experience:

Manager