Supervisor, Central Communications Night Shift
Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
City/State
Virginia Beach VAWork Shift
Third (Nights)Overview:
Overview
As aSupervisor Central Communications you will play a critical leadership role within a fastpaced highimpact healthcare communications environment thatoperates24/7/365. This position serves as the operational leader for an assigned shift ensuring seamless delivery of emergency and nonemergency communication services that directly support patient care physician response and hospital operations.
In this role you will lead frontline communications professionals make realtime operational decisions manage escalations and serve as the shiftlevel authority during critical events. You will partner closely with Workforce Management Quality Assurance and operational leadership tomaintainservice continuity uphold quality and compliance standards and drive continuous improvement across Hospital Communications and the AfterHours Answering Service.
Education:
High School Diploma or equivalent (Required)
Certification/Licensure
Emergency Medical Dispatcher (EMD) (Preferred)
Emergency Telecommunicator Certification (ETC) (Preferred)
FEMA ICS courses (Preferred)
Key Responsibilities
Provide supervisory leadership for centralized emergency and nonemergency communications operations during the assigned shift
Monitor realtime performance staffing coverage and system functionality; manage escalations to ensure service continuity
Supervise coach and develop frontline team members to achieve performance quality and compliance expectations
Lead emergency communications including activation of emergency alerts physician paging and Emergency Notification System coordination
Partner with Workforce Management Quality Assurance and leadership to support standardized operations and continuous improvement
Environment & Culture
24/7/365 missioncritical operations witha strong senseof purpose
Collaborative leadership culture focused on accountability responsiveness and improvement
High trust high visibility role with direct operational impact
Opportunities to grow leadership skills in a complex healthcare environment
Ideal Candidate Profile
This role is ideal for an experienced supervisor or team leader who thrives in realtime operational environments enjoys leading teams through complex situations and is motivated by work that makes a direct impact on patient care and safety.
Experience
Five (5) years of experience in emergency or nonemergency communications call center operations or ahigh-volume 24/7 operational environment including at least three (3) years in a supervisory lead or team leadership role
.
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Manager
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
