Supervisor, Benefits Operations

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
Benefits Core Services provides benefits expertise and the administration of TriNets benefits offerings to TriNet customers WSEs and internal TriNet teams with a strong focus on retirement services support including retirement plan administration participant inquiry resolution compliance-driven processes and coordination with internal and external partners. We collaborate with all our internal teams to assess benefit inquiries and research perform root cause analysis and determine resolution for the best outcome for both TriNet and the customer.

What you will do

• Coach and mentors exempt and non-exempt colleagues. Manages direct reports attendance performance and workload prioritization.
• Clearly defines individual goals objectives performance metrics for individual contributors. Maintain timely reporting of team performance metrics and ensure team meets performance goals. Perform regular performance reviews for direct reports and take correction action when necessary.
• Oversees the improvement of internal processes controls efficiency and effectiveness of outsourced partner processes documenting recommendations through narrative and process flow as well as recommending system enhancements for scalability or accuracy fixes. Presents recommendations to management for process improvements identified through the processes performed
• Work on escalated matters and verify solutions meet requirements by assisting with escalated issues. Report or escalate issues as needed.
• Work cross-functionally with other TriNet internal teams to promote departmental initiatives and build cohesive interdepartmental relationships.
• Apply retirement services knowledge to support escalated retirement plan inquiries identify service trends and partner with internal teams and vendors to ensure timely accurate and compliant resolution.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelors Degree or equivalent experience preferred

Experience Qualifications

• Typically 3 years of retirement services retirement plan administration benefits operations or related experience preferred; experience supporting 401(k) qualified retirement plans participant inquiries escalations compliance processes or vendor coordination is strongly desired.

Skills and Abilities

• Proficient in all software utilized to perform benefits administration
• Working knowledge of retirement services concepts including retirement plan administration participant support regulatory compliance considerations and service delivery best practices.
• Ability to use analytical methods to solve benefits problems and find creative and innovative solutions to complex situations
• Excellent communication skills
• Ability to be detail-oriented and to meet constant deadlines
• Possess exceptional organizational and problem-solving skills
• Ability to manage people in other time zones and locations
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office Suite

Travel Requirements
Minimal travel

Work Environment

• Work in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta GA and the salary range for this location is $70800.00 to $132750.00. All qualified external applicants will be considered for an in-office role based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the companys discretion. The candidates final salary offer will be based on the candidates skills education work location and experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.

Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact to request such accommodation.