Supervisor Activations

You will be responsible for overseeing all areas of the reservation department including teaching training and monitoring reservations Agents in order to improve performance efficiency and maintain exceptional customer service throughout the visitor experience. Assist reservations agents with day-to-day tasks and provide direction and incentive. Train monitor daily production and attendance coach and manage team performance in accordance with production standards. Handle all cancel/save requests whether they come in the form of a letter or a phone call.

• Take over escalated guest calls to fix issues and provide guest satisfaction
• Handle revenue by making sure the proper fees are being charged consistently including upgrades 45 day and change fees and all holiday and extra night charges
• Maintain side file for each member of their team (job description comp plan error logs disciplinary comment) and keep updated as new information is received
• Monitor and give feedback on phone calls of activations agents
• Assist other departments and fill in as Supervisor on duty when ever needed
• Assist with team payroll performance handle missed pushes pay corrections etc
• Create monthly strategies to accomplish monthly goals.
• Handle all administrative work from the team in a timely manner
• Ensure the privacy and security of confidential information about guests.

• Maintain an upbeat positive and motivated demeanor especially when interacting with Hilton guests coworkers and managers.

  Qualifications - External

  Why do Team Members like working for us:

• Competitive base pay plus commission
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure rest relaxation or recuperation
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.
• Business Casual attire.

• Consistent day-to-day responsibilities.

  Generous benefits begin on day one to include medical dental vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment.

  Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering commitment to innovation quality and continued growth. At the core of our companys success are the Team Members. To fulfill this role successfully you must possess the following minimum qualifications and experience:

• Must be able to work a variable schedule including evenings and weekends based on call center needs.
• Timeshare/hospitality background preferred
• Strong sense of customer service with enthusiastic energetic and professional behavior
• Proficient with Microsoft Word Excel Outlook and the Internet along with basic data entry and word processing skills.
• Must have excellent written and verbal communication skills
• Minimum of one year supervisor experience preferred.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.