Supervision Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!

Responsibilities/Position Summary:

The Supervisory Management position will serve to ensure regulatory compliance and corporate mandates for all administrative sales and operational activities performed by Field Financial Services Advisors (FSA) Banking Financial Advisors (BFA) & Corporate Financial Solutions Advisors (CFSA) in the Merrill Edge platform. This platform within the Consumer Banking & Merrill Edge has over 193 billion in assets under management. A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm.

The Supervisory Manager (SM) reports to the Division Supervision manager. The SM is a member of the Branch Leadership Team along with members of the Centralized Supervision. The SM supports the Firms business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms reputation. Ultimately the SM protects the Firm helps growth business responsibly and serves the client by proactively managing and mitigating risks.

Supervision manager as a member of the branch leadership team the r is responsible for a wide variety of delegated Supervision which includes administrative and business functions related to the regulatory supervisors responsibilities for the parent and associate offices. He or she functions independently or with minimal guidance Supervision manager and supports the companys business objectives and contributes to branch office profitability by influencing Financial Advisor business practices in ways that minimize regulatory financial and reputational risks.

Specific Responsibilities include (but are not limited to) the following:

Coach and drive good behaviors and best practices to operate within the companys risk controls and promote operational excellence.

Use existing supervisory applications to complete semi-annual audits of each individual FSA/BFA/CFSA location ensuring compliance with all policies procedures settings and circumstances. Secondary locations are to be visited annually.

Review respond and resolve Sales Practice customer complaints received verbally or in writing for Merrill edge.

Assist in arbitration and legal matters.

Perform client contact as necessary.

Review and maintain all Client Compliance and Regulatory Incoming and Outgoing Correspondence

Provide market and non-market action decisions.

Review and approval of any sales seminars outside speaking engagements or media coverage conducted by FSAs/BFAs.

Monitor and review Investor Profile changes.

Monitor accounts with large debit balances and short market values over $500000 and coordinate approval with Credit Administration and clients.

Review Policy Settlements of a particular threshold to ensure settlements are within Firm Policy and Procedures.

Monitor and review large trade and managed account enrollments

Review exception requests for Control Securities and coordinate with Field FSAs/BFAs.

Monitor and manage registration licensing and continuing education for all advisors including FSAs/CFSAs/SRMs

Monitor and review client accounts for potential risk with regard to mutual fund trading concentrated positions active client reviews and margin usage.

Review Compliance 1028 exception items for potential exposure and ensure timely and appropriate follow-up.

Manage projects / initiatives to improve sales supervision and risk management.

Monitor transactions for adherence to state registration requirements

Monitor adherence to all established policies and procedures by registered representatives

Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls.

Required Qualifications:

Bachelors Degree or equivalent work experience

Must have FINRA Series 7 8 or 9/10 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4 24 and 53)

Familiarity with compliance and regulatory issues

Strong auditing background with willingness to travel

Strong leadership abilities communication and delegation skills

Familiarity with Microsoft Word Excel and PowerPoint

Proven ability to manage risk make sound decisions by having a deep understanding of industry regulations supervisory requirements and policies/procedures

Strong time management and organization skills with the ability to prioritize appropriately

Proven ability to build and retain strong interpersonal relationships

Ability to identify client needs and concerns and coach advisors on aligning solutions to goals in a suitable and controlled way

Strong analytical skills with ability to identify trends root cause and effects and implement improved processes to mitigate risk

Demonstrated strong and effective leadership style through clear communication and collaboration with other partners to make sound decisions with courage and conviction

Enterprise Job Description:

This job is responsible for supervising client account activities by monitoring administrative sales and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision including mandated supervisory reviews and enterprise alerts trade solution and enrollment review trade correction and complaint resolution.

Enterprise Qualifications:

• Ensures employees comply with policies procedures and regulations to limit risk and financial exposure to the business and the firm
• Creates and oversees team workflow including mandated supervisory reviews and enterprise alerts trade solution and enrollment review and trade correction for consumer investments
• Monitors employees in call centers or financial centers ability to handle and resolve complaints

Additional Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring Surveillance and Testing
• Policies Procedures and Guidelines Management
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Greenwood Village - 6400 S FIDDLERS GREEN CIR - PLAZA TOWER ONE (CO9400)

Pay and benefits information

Pay range

$88000.00 - $103600.00 annualized salary offers to be determined based on experience education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits access to paid time off resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.