Supervising Staff Services Analyst (MSS)

• Serves as a first level supervisor over staff engaged in professional analytical work in support of one or more administrative functions; provides guidance and technical direction to staff in performing their assignments.
• Plans prioritizes organizes assigns and delegates staff tasks and projects. Monitors work of staff to ensure that it meets quality quantity and timeliness.
• Establishes performance standards and provides feedback to employees.
• Works with staff in developing professional goals and assists in the accomplishment of those goals by setting timeframes and on-going face-to-face meetings to discuss their progress and to provide guidance and support.
• Keeps informed of provisions of labor-management agreements and their effects on departmental operations to ensure working conditions are in compliance.
• Investigates complaints related to assigned staff recommends corrective action as needed and resolves escalated complaints or disputes.
• In coordination with manager or personnel staff applies progressive discipline actions and termination procedures to resolve staff conflicts as needed.
• Establishes and implements work performance standards.
• Regularly reviews and keeps record of work performance of subordinates to ensure accurate completion and conformance with applicable standards rules and regulations. Prepares and signs performance evaluations. Conducts regular performance evaluation meetings.
• Ensures workload is effectively distributed to promote the effective operation of the organizational unit.
• Monitors the work environment to ensure it is free of discrimination and harassment.
• Provides employees with guidance/instructions in handling difficult unusual or complex problems as they arise.
• Develops oral interview exam questions to assess applicants based on required knowledge skills and abilities. Identifies and selects subject matter experts to serve as oral interview panel members training and experience raters and/or performance exam raters.
• Directs oversees and participates in the collection and analysis of data and makes recommendations on the formulation of policy and procedures staffing and organizational changes.
• Conducts surveys and performs advanced research and statistical analysis on administrative fiscal staff development personnel and/or programmatic topics.
• Performs complex analysis of existing and proposed organization policies procedures programs systems and functions of the department or assigned programs including fiscal operations budget preparation equipment usage staff patterns work flow space utilization and training plans; consults with and advises department staff; evaluates effectiveness determines feasibility resolves problems and makes recommendations to increase efficiency and level of service and/or decrease cost.
• Prepares forecasts of departmental personnel staffing needs and provides advice direction and information to department managers and supervisors on a variety of human resources related matters.
• Handles the most complex departmental management audit studies.
• Delivers a variety of oral presentations to a variety of audiences including committees boards commissions departmental staff advisory groups or community groups.
• Prepares daily written correspondence to staff management and state/county contacts.
• Prepares detailed budget administrative and fiscal reports procedures manuals and correspondence.
• Manages and oversees the development of documents written in non-English languages by utilizing appropriate resources to ensure accuracy.
• Provides courteous quality service to members of the public by personally responding to requests for service or making appropriate referral.
• Represents the department/agency in management fiscal program and personnel matters in meetings with other agency departments employee organizations community groups and governmental agencies.
• Participates on various state and county committees in order to receive and share information regarding process/procedures pending program and system updates and county information from these meetings to smaller counties which are unable to participate on these committees as well as to local county management.
• Deals with confidential and sensitive personnel matters and organizational issues maintains security of records and information.
• Participates in and supervises the design analysis development and implementation of new and revised programs systems software procedures methods of operation and forms.
• Compiles materials and coordinates or participates in the preparation of budgets reports manuals and publications.
• Ensures effective coordination of assigned activities with other departments divisions units and outside agencies; represents the department head in committee meetings and on task forces; responds to the more sensitive and difficult complaints and requests for information.
• Initiates new legislation as appropriate. Reviews and analyzes proposed or adopted legislation and/or regulations impacting County or department functions; formulates and recommends the groups reaction to such legislation; analyzes fiscal and/or program impact.
• Ensures the availability of current and accurate written resources for staff through regular review and assignment of tasks to update county maintained handbooks forms and tools for programs computer systems and multiple electronic includes the tracking and review of various written notifications from State analysts system contacts and subject matter experts.
• Performs related duties as assigned.

• Supervises and oversees departmental training and development programs.
• Supervises and oversees staff engaged in the development and/or coordination of resources for training and staff development including workshops college coursework training programs and on-the-job training sessions.
• Supervises and oversees staff who conduct workshops and training sessions on a variety of topics including but not limited to technical skills supervisory principles customer service skills safety diversity and sexual harassment prevention.
• Completes annual State training report.
• Develops conducts and oversees specific trainings for division.
• Ensures that all staff complete the State mandated training regulations. Develops and maintains tracking systems related to training.
• Evaluates induction or refresher training participants suitability through the review of all curriculum for accuracy and completeness and observation of training presentations on recurring basis.
• Monitors preparation of and reviews all induction update and refresher training related materials to include calendars curriculum and tools for accuracy and completeness.
• Solicits written and verbal feedback from post-induction/refresher trainees regarding training flow curriculum tools and delivery. Solicits feedback from supervisors reviews to determine if adjustments to training plans are required.
• Tracks progress of post-induction trainees after leaving training to assist in determining effectiveness of training.

• Supervises and oversees the identification and analysis of program administration problems and develops solutions.
• Reviews regulatory materials and notices such as All County Letters for program impact and possible review and revision of current systems and procedures.
• Reviews time cards and time studies for accuracy and completeness and authorizes.
• Develops new and modifies existing policies and procedures. Provides input to management. Tests procedures to ensure applicability and functionality. Ensures staff is informed of changes.
• Consults with executive staff relative to planning policy and program direction.
• Makes recommendations involving the formulation of policy and procedures as well as staffing and organizational changes.
• Reviews various state reports generated from the state-wide automated system to provide feedback to management as needed.

• Methods and techniques involved in conducting analytical studies of administrative and management practices methods and procedures.
• Research methods and techniques and sources of information.
• Organization and functional structure of the County.
• Laws rules and regulations governing assigned program areas.
• Principles and practices of supervision performance management training and organizational development.
• Principles of teambuilding to facilitate effective team work.
• Project management to ensure project activities are conducted in a fiscally responsible and timely manner.
• Effective customer service principles and practices.
• Basic statistics and statistical methods.
• Effective techniques for speaking before groups and preparing public presentations.
• English grammar and punctuation.

• Supervise subordinate staff including planning organizing coordinating and reviewing all work.
• Select train evaluate and manage the performance of subordinate staff.
• Gather organize and analyze complex data draw conclusions make recommendations and present ideas and information effectively.
• Identify and analyze problems and central issues select alternatives develop workable solutions identify potential consequences of proposed actions and implement recommendations in support of departmental objectives.
• Provide information to managers and other supervisors on a wide variety of matters.
• Acquire subject matter expertise in specific functions and programs including applicable laws rules regulations procedures and operations.
• Recommend and implement changes and improvements in assigned areas.
• Understand interpret and apply laws rules and regulations as they relate to various areas of responsibility.
• Speak and write effectively using proper English.
• Establish and maintain effective working relationships with colleagues subordinate staff management representatives of other departments at all organizational levels as well as other agencies and the general public.
• Build coalitions among groups with differing needs and objectives.
• Resolve conflict and disputes between employees employee groups members of management and between internal staff and other agencies.
• Facilitate coordinate mediate and negotiate between members of different county and non-county offices.
• Represent the department and exercise judgment tact and diplomacy with a variety of political social and economic groups in a variety of situations relative to a variety of issues.
• Assess a customers immediate needs and ensure customers receipt of needed service through personal service or making appropriate referral.
• Apply statistical methods in the analysis of management methods and problems.
• Use a personal computer and standard business software (e.g. word processing spreadsheet email presentation).
• Make presentations to the Board of Supervisors other agencies staff and the public.
• Communicate effectively with a variety of individuals representing different cultures and backgrounds and function calmly in situations which require a high degree of sensitivity tact and diplomacy.
• Prepare clear and concise comprehensive reports summaries abstracts correspondence and other documentation.
• Oversee projects by developing project budgets and timelines to ensure time and budget guidelines are met.
• Interpret and/or develop rules regulations policies and procedures.

• Principles and practices of employee training and development.
• Adult learning processes.
• The variety of training programs appropriate for employee development.
• Effective communication facilitation methods and aids used for training programs and presentations.

• Plan coordinate and supervise the implementation of training programs.
• Prepare and implement employee training programs.

• Program planning and design.

• Plan and evaluate social service programs.

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• As a condition of employment the County of Del Norte will require proof of ability to work in the U.S.
• This recruitment will be used to fill full-time part-time and extra-help positions as vacancies occur.